Multichannel Processing Worker

Goodwill Industries of San Diego County; East Street; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused nonprofit organization in the United Kingdom seeks individuals for a production position in a retail store. Responsibilities include processing donations for online sale, ensuring quality control, and providing excellent customer service. Candidates should preferably have a high school diploma and possess general computer skills. The role involves working fast-paced and requires a collaborative spirit, making it ideal for those looking to make a difference in their community.

Qualifications

• Preferred high school diploma or equivalent.
• Product knowledge of collectibles, books, and media preferred.
• General computer and typing skills preferred.

Responsibilities

• Process donations for online sale including data entry and photography.
• Accurately inventory and prepare outgoing products.
• Provides quality control and ensures compliance with guidelines.
• Assist management with training and resolving issues.
• Maintain a clean and organized work environment.

Skills

General computer skills

Typing skills

Customer service

Education

High School Diploma or GED

Job description

About Us

Are you looking for meaningful work and want to make a difference? Do you want to gain valuable work experience? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission‑integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY: Production position in a fast‑paced retail store environment. Responsible for advanced processing of donations for online sale including, but not limited to: data entry, cell phone photography, stocking, picking, and customer service. May also be required to accept and process donations for the sales floor, assist on the register, and with other sales floor tasks.

Responsibilities

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Uses appropriate keywords in all auction titles, takes clear, representative photographs of items, and includes all relevant information and condition details in auction descriptions.
• Accurately inventories, picks and prepares outgoing multichannel product according to guidelines.
• Provides quality control for multichannel product and ensures all posted items follow marketplace guidelines, GISD’s policies/procedures, and state/federal laws.
• Works with management to identify and resolve multichannel processing, listing, inventory and customer services issues.
• Attends trainings/meetings, runs multichannel reports, and supports multichannel awareness and enthusiasm by presenting relevant information during team huddles at management direction.
• Supports management in training fellow team members in the basics of multichannel processing and identifying the donations best suited for online sale.
• Properly uses and maintains multichannel equipment, reporting supplies or other needs in a timely manner.
• Meets multichannel production requirements and keeps up with the average worker on their team when assigned other tasks.
• Safeguards donations and company property. Keeps workstations, sales floor, processing, and donation areas clean, safe, and organized.
• Assists in different areas of the store as assigned, providing excellent customer service to customers/donors. Refer to management any concerns or complaints.

Qualifications

Skills and Abilities

High School Diploma or GED preferred.

Certificates & Licenses None

Product Knowledge of Collectables, Books and Media Preferred

Other Requirements General computer and typing skills preferred.