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Parts Supervisor
Job summary
A leading automotive dealership in Epsom seeks a Parts Supervisor to oversee the parts department and deliver excellent customer service. You will manage a team, update management on stock issues, and ensure customer satisfaction by accurately sourcing parts. The role requires previous experience in a similar position within a dealership. Offering a competitive salary of £36,000 with potential OTE of £46,000, it includes Monday to Friday hours with some Saturday work on a rota basis.
Qualifications
- Experience as a Parts Supervisor or Advisor in a dealership environment.
- Ability to manage stock control and customer interactions effectively.
- Strong organizational skills and attention to detail.
Responsibilities
- Update the Aftersales Manager on backorder issues.
- Oversee the parts team, providing guidance and training.
- Work directly with customers to identify parts needs.
- Handle customer complaints efficiently.
- Ensure stock control and manage orders.
Skills
Parts Supervisor Epsom - Prestige Main Dealership - £36,000 basic
A new and exciting opportunity has become available for a Parts Supervisor working within the Parts department for a main dealership in Epsom.
- Monday to Friday 08.00 18.00 (1-hour unpaid lunch break)
- Saturday 08.00 13.00 on a rota basis will be required paid as extra hours
- Up to £46,000 OTE
- Update the Aftersales Manager on any backorder issues and follow the Mercedes parts escalation process
- Oversee the parts team, offering guidance, training and performance support
- Work directly with customers to identify their parts needs and help source the correct items
- Handle customer complaints quickly and effectively, escalating anything unresolved to the Aftersales Manager
- Aim to exceed expectations for both internal and external customers by delivering strong service consistently
- Ensuring all items are correctly located and stock control?
- Receiving orders & ensuring returns are up to date
- You will have previous experience gained in a similar role. Ideally, were looking for an existing Parts Supervisor / Advisor.
- Background in a main dealer parts department...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.