Resident Liaison Officer - Social Housing

Howells Solutions; Hemel Hempstead; On-site; GBP 31,000 - 36,000; Full time

Job summary

A main contractor in social housing is seeking a Resident Liaison Officer for a full-time, permanent position in Hemel Hempstead. The role involves building positive relationships with residents during refurbishment projects and acting as the main point of contact for tenants. Candidates should have a full clean driving license and ideally experience with planned maintenance or Decent Homes programmes. The compensation is £31,000 plus a company van, offering a crucial role in supporting residents efficiently.

Benefits

Company van

Qualifications

• Experience with planned maintenance projects or Decent Homes programmes preferred.
• Full clean driving licence with own vehicle.

Responsibilities

• Develop positive relationships with residents during refurbishment projects.
• Resolve complaints and queries quickly and efficiently.
• Visit tenants and advise them on on-site work.

Skills

Positive relationship building

Complaint resolution

Communication

Job description

Overview

Resident Liaison Officer - Social Housing Planned Works

Based in Hemel Hempstead

Full time, permanent

£31,000 + company van

We are working with a leading main contractor to deliver a planned maintenance contract within Social Housing based in Hemel Hempstead.

Responsibilities

• Develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes.
• Prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.
• Act as the main point of contact for tenants and address problems and queries.
• Visit tenants in their homes and advise them on when and what work is being carried out.
• Handle pre-entry visits and company inductions.
• Assist with collecting tenancy agreements and approval forms.
• Work on planned maintenance projects (Decent Homes programme experience preferred).
• Full clean driving licence with own vehicle.

Requirements

• Experience with planned maintenance projects or Decent Homes programmes (preferred but not required).
• Driving licence with own vehicle.