Resident Services Officer

Greenacre Recruitment Ltd; Letchworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Resident Services Officer to work in Letchworth. This role involves being the first point of contact for residents, managing repair requests, and providing support in a dynamic housing environment. Ideal candidates will have strong communication skills and experience in housing or resident-facing services. This is a full-time temporary position, offering a salary of £15.00 PAYE, with the potential for career development in the social housing sector.

Qualifications

• Must have strong communication and customer service skills.
• Previous experience in a resident-facing or housing role is required.
• Basic IT literacy is necessary.
• Excellent time management and organizational skills are essential.
• Ability to work under pressure and independently is important.
• Discretion and a flexible team approach are valued.

Responsibilities

• Be the first point of contact for resident queries.
• Diagnose repairs and schedule works using specialist systems.
• Liaise with contractors and monitor progress.
• Match and process invoices.
• Coordinate the work of maintenance operatives.
• Resolve complaints or dissatisfactions efficiently.
• Support residents with permission requests and tenancy terminations.
• Provide general administrative support to the housing team.

Skills

Strong communication and customer service skills

Experience in a similar resident-facing or housing-related role

Basic IT literacy

Highly organised with great time management

Able to work well under pressure and on your own initiative

Trustworthy, discrete, and flexible team player

Job description

Resident Services Officer | Social Housing | Full-Time | Temporary

Location: Letchworth

Salary: £15.00 PAYE

Type: Temporary, Full-Time, 3-6 months

Sector : Housing / Customer Services

Are you a people-focused problem solver with a passion for delivering excellent customer service in a housing environment? We’re working with a respected social housing provider to recruit an enthusiastic Resident Services Officer – the first point of contact for residents and a vital part of the customer experience.

🔍 The Role

As a Resident Services Officer, you’ll be the go-to contact for residents, visitors, and contractors – whether it's via phone, email, webchat, or in person. You’ll take ownership of repairs requests, coordinate works, and ensure issues are followed through efficiently and effectively.

Your role will blend customer service, admin, coordination, and housing knowledge. No two days will be the same – you’ll need to think on your feet, stay calm under pressure, and communicate clearly with people from all walks of life.

🛠️ Key Responsibilities

• Be the first point of contact for resident queries
• Diagnose repairs and schedule works using specialist systems
• Liaise with contractors and monitor progress
• Match and process invoices
• Coordinate the work of maintenance operatives
• Resolve complaints or dissatisfactions efficiently
• Support residents with permission requests and tenancy terminations
• Provide general administrative support to the housing team

✅ What We’re Looking For

Essential :

• Strong communication and customer service skills
• Experience in a similar resident-facing or housing-related role
• Basic IT literacy
• Highly organised with great time management
• Able to work well under pressure and on your own initiative
• Trustworthy, discrete, and flexible team player

Desirable :

• Knowledge of housing management or repairs & maintenance processes
• Understanding of Housing Associations or social housing operations

💡 Why Apply?

• Make a direct impact on residents' experiences
• Join a supportive and values-driven organisation
• Develop your career within housing and property services
• Enjoy a varied and rewarding day-to-day role

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business