Parts Supervisor

Holt Automotive Recruitment; Epsom; On-site; GBP 36,000 - 46,000; Full time

Job summary

A leading automotive dealership in Epsom seeks a Parts Supervisor to oversee the parts department and deliver excellent customer service. You will manage a team, update management on stock issues, and ensure customer satisfaction by accurately sourcing parts. The role requires previous experience in a similar position within a dealership. Offering a competitive salary of £36,000 with potential OTE of £46,000, it includes Monday to Friday hours with some Saturday work on a rota basis.

Qualifications

• Experience as a Parts Supervisor or Advisor in a dealership environment.
• Ability to manage stock control and customer interactions effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Update the Aftersales Manager on backorder issues.
• Oversee the parts team, providing guidance and training.
• Work directly with customers to identify parts needs.
• Handle customer complaints efficiently.
• Ensure stock control and manage orders.

Skills

Parts management

Customer service

Team leadership

Job description

Parts Supervisor Epsom - Prestige Main Dealership - £36,000 basic

A new and exciting opportunity has become available for a Parts Supervisor working within the Parts department for a main dealership in Epsom.

• Monday to Friday 08.00 18.00 (1-hour unpaid lunch break)
• Saturday 08.00 13.00 on a rota basis will be required paid as extra hours
• Up to £46,000 OTE

Key role and responsibilities

• Update the Aftersales Manager on any backorder issues and follow the Mercedes parts escalation process
• Oversee the parts team, offering guidance, training and performance support
• Work directly with customers to identify their parts needs and help source the correct items
• Handle customer complaints quickly and effectively, escalating anything unresolved to the Aftersales Manager
• Aim to exceed expectations for both internal and external customers by delivering strong service consistently
• Ensuring all items are correctly located and stock control?
• Receiving orders & ensuring returns are up to date

Minimum requirements

• You will have previous experience gained in a similar role. Ideally, were looking for an existing Parts Supervisor / Advisor.
• Background in a main dealer parts department...