Parts Supervisor

Holt Recruitment Ltd; Epsom; On-site; GBP 36,000 - 46,000; Full time

Job summary

A leading automotive recruitment agency is seeking a Parts Supervisor for a prestigious main dealership in Epsom. The ideal candidate will have experience in a similar role, proficient use of Kerridge, and familiarity with Mercedes-Benz parts. Responsibilities include overseeing the parts team, ensuring strong customer service, and maintaining accurate inventory records. This full-time position offers a competitive salary starting at £36,000, with potential earnings of up to £46,000 OTE.

Qualifications

• Previous experience in a similar role; ideally a Parts Supervisor or Advisor.
• Background in a main dealer parts department at a supervisor level.
• Familiar with Mercedes-Benz parts and systems.

Responsibilities

• Update the Aftersales Manager on backorder issues.
• Oversee the parts team, offering guidance and training.
• Work directly with customers to identify their parts needs.

Skills

Confident using Kerridge

Excellent communication skills

Strong attention to detail

Job description

Parts Supervisor – Epsom – Prestige Main Dealership – £36,000 basic

A new and exciting opportunity has become available for a Parts Supervisor working within the Parts department for a main dealership in Epsom.

Monday to Friday 08.00–18.00 (1‑hour unpaid lunch break). Saturday 08.00–13.00 on a rota basis, paid as extra hours.

Key Responsibilities

• Update the Aftersales Manager on backorder issues and follow the Mercedes parts escalation process.
• Oversee the parts team, offering guidance, training, and performance support.
• Work directly with customers to identify their parts needs and help source the correct items.
• Handle customer complaints quickly and effectively, escalating unresolved issues to the Aftersales Manager.
• Aim to exceed expectations for both internal and external customers by delivering strong service consistently.
• Ensure accurate stock control: locate all items correctly, keep returns up to date, and maintain proper inventory records.

Minimum Requirements

• Previous experience in a similar role; ideally a Parts Supervisor or Advisor.
• Background in a main dealer parts department at a supervisor level.
• Confident using Kerridge.
• Familiar with Mercedes‑Benz parts and systems.
• Strong attention to detail with accurate record‑keeping and documentation.
• Excellent communication skills and practical knowledge of computer systems.
• Ability to work independently and as part of a team.

Location – Epsom; Type – Full Time; Salary – £36,000 basic, up to £46,000 OTE.

If you are interested, please apply today!