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Service Advisor (Car Repair Centre)
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Service Advisor (Car Repair Centre)
Job summary
A reputable car repair centre in the United Kingdom is seeking a Sales Executive to manage customer enquiries and sell high-value repair packages. The role involves greeting clients, scheduling appointments, and maintaining customer records. Ideal candidates will have sales and customer service experience, a basic understanding of vehicle mechanics, and strong communication skills. This opportunity offers a salary between £35,000 - £38,000 and is within a stable organization that values employee support.
Qualifications
- Strong understanding of vehicle mechanics and internal components.
- 1 year of experience as Service Advisor is ideal.
- Strong verbal and written communication skills.
Responsibilities
- Greet clients and manage vehicle check-ins and check-outs.
- Provide updates to clients and upsell services where appropriate.
- Schedule appointments and manage bookings to avoid overbooking.
- Respond to customer inquiries via phone, email, and online.
- Sell repair packages, parts, and services to customers.
- Maintain accurate customer records and service details.
- Assist with inventory management and order parts as needed.
- Coordinate with the workshop team to meet service requirements.
- Handle customer complaints and queries professionally.
Skills
An exciting opportunity has become available for a Sales Executive to join a reputable Car Repair Centre, specialising in comprehensive car repair services for a diverse range of vehicles.
As a Service Advisor, you will be responsible for managing customer enquiries, selling high-value repair packages. This role offers a salary of £35,000 - £38,000 and benefits.
- Greet clients and manage vehicle check-ins and check-outs
- Provide updates to clients and upsell services where appropriate
- Schedule appointments and manage bookings to avoid overbooking
- Respond to customer inquiries via phone, email, and online
- Sell repair packages, parts, and services to customers
- Maintain accurate customer records and service details
- Assist with inventory management and order parts as needed
- Coordinate with the workshop team to meet service requirements
- Handle customer complaints and queries professionally
- Previously worked as a Garage Service Advisor, Vehicle Repair Service Advisor, Service Advisor, Service Adviser, Service receptionist, Service administrator or in a similar role.
- Experience in sales / customer service.
- Ideally have 1 year of experience as Service Advisor.
- A solid understanding of vehicle mechanics and internal components.
- Strong verbal and written communication skills
- A valid UK driving licence.
This is an excellent opportunity to join a stable, supportive organisation and make a real impact within a national sales role.
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Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.