Senior Neighbourhood Housing Officer

Lambeth Council; Greater London; On-site; GBP 44,000 - 48,000; Full time

Job summary

A local government council in Greater London is seeking a Senior Neighbourhood Officer to lead a team of Housing Officers. This pivotal role involves managing a range of tenancy management functions, overseeing environmental contracts, and delivering high-quality customer care. Ideal candidates will showcase strong management abilities and a commitment to resident engagement. The position offers a competitive salary, comprehensive benefits, and the opportunity to contribute positively to community services in an exciting urban environment.

Qualifications

• Experience in management of housing or local authority services.
• Proven ability to manage resources and deliver service standards.
• Strong interpersonal and communication skills.

Responsibilities

• Manage a team of Housing Officers effectively.
• Oversee tenancy management including various complex cases.
• Ensure delivery of excellent customer care services.

Skills

Team management

Customer care

Residential engagement

Job description

Senior Neighbourhood Officer

PO2: Starting salary 44,937 pa and rising in annual increments to £47,925 per annum incl LW

About Us:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth’.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

Please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Team:

Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes.

About the Role:

You will have responsibility for managing a team of Housing Officers to carry out the following functions:

• Tenancy management including transfers, deaths, successions, assignments & mutual exchanges
• Management of estate environmental contracts including cleaning and grounds maintenance, refuse and recycling
• Delivering estate improvements including cycle storage, lighting, parking
• Reducing risk of fire in communal areas
• Resident engagement
• Supporting vulnerable residents
• Delivering excellent customer care

The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council’s neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required.

Contact Information:

For an informal discussion about the role, please contact Anna Tran at [e-mail]

Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs.

You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas.

How to Apply:

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application:

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 4th January 2026.

Shortlisting: 11th December 2025

Interviews: 18th December 2025

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.