Senior Technical & Quality Assurance Specialist

Isio; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pensions advisory business in Birmingham is seeking a Senior Technical & Quality Assurance Analyst to handle complaints, support audits, and ensure quality standards. The ideal candidate will have experience in Defined Benefit pension schemes, strong communication skills, and a desire for continuous improvement. This position offers opportunities for professional growth in a dynamic environment that promotes team collaboration and innovation.

Benefits

Paid volunteering days

Flexible work location options

Qualifications

• Several years experience of delivering administration services to Defined Benefit pension schemes.
• Desire to improve standards, identify gaps / risks and develop new procedures to address these.
• Experience of audit management and implementing continuous improvement programmes.

Responsibilities

• Handle and analyze complaints and errors within the Operational teams.
• Assist in audits for ISO, AAF, and PASA accreditations.
• Identify measures for improvements and implement best practices.

Skills

Strong communication skills

Advanced numerical skills

Excellent complaint handling

Logical problem-solving

Education

A-Level or equivalent

APMI, DPA or equivalent professional qualification

Tools

Profund

oPen 2

Intellipen

Bizflow

Job description

A leading pensions advisory business in Birmingham is seeking a Senior Technical & Quality Assurance Analyst to handle complaints, support audits, and ensure quality standards. The ideal candidate will have experience in Defined Benefit pension schemes, strong communication skills, and a desire for continuous improvement. This position offers opportunities for professional growth in a dynamic environment that promotes team collaboration and innovation.