Front Office Lead — Guest Service & Team Leadership

Hilton; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global hotel chain in Birmingham is seeking a Front Office Supervisor to oversee daily operations and ensure exceptional guest service. The ideal candidate will have experience in hospitality management and demonstrate strong leadership skills. Responsibilities include team supervision, handling guest requests and complaints, and monitoring front office procedures. Join us to deliver outstanding hospitality experiences and lead a motivated team.

Qualifications

• Experience in hospitality management, particularly in front office operations.
• Ability to lead and motivate a team.
• Strong communication and interpersonal skills.

Responsibilities

• Assign work and supervise team members in Front Office procedures.
• Resolve guest inquiries and complaints effectively.
• Monitor team performance and adjust staffing accordingly.

Skills

Hospitality

Integrity

Leadership

Teamwork

Customer Focus

Adaptability

Tools

Electronic Security Systems

Access Control System

Accounting & Finance

Cardiac Knowledge

Food & Beverage Knowledge

Job description

A leading global hotel chain in Birmingham is seeking a Front Office Supervisor to oversee daily operations and ensure exceptional guest service. The ideal candidate will have experience in hospitality management and demonstrate strong leadership skills. Responsibilities include team supervision, handling guest requests and complaints, and monitoring front office procedures. Join us to deliver outstanding hospitality experiences and lead a motivated team.