Phone Shop Manager - Newport & Pontypool

Tesco UK; Pontypool, Newport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK seeks a dedicated team leader to enhance customer experience at their Pontypool location. The role involves motivating the team to deliver excellent service, optimizing departmental operations, and ensuring product availability. The ideal candidate will have a background in retail management with strong communication skills and a passion for customer service. Emphasizing community involvement, this position is pivotal in fostering a customer-centric culture while achieving sales targets.

Qualifications

• Experience in retail management or customer service leadership.
• Ability to motivate and engage a team.
• Strong understanding of customer needs and service improvement.

Responsibilities

• Lead and motivate your team to ensure outstanding customer service.
• Engage your team to deliver the best availability for customers.
• Coach your team on effective customer interactions and product presentation.
• Control costs and manage budgets efficiently.

Skills

Interacting with People

Customer Focus

Decision Making

Teamwork

Job description

You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to make sure that we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience and earns their lifetime loyalty.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

• You will listen to customers and act on their feedback in a timely manner, following up on all complaints ensuring your team are clear on the role they play in improving the shopping experience based on customer feedback.
• You will deliver a great shopping trip for customers every day, making sure your team are working effectively as per the Tesco operating model.
• You will engage your team to deliver the best availability for customers throughout the day, spending time with the Stock and Admin manager to ensure that weekly RFID counts are completed.
• You will encourage your team to be passionate about our products, and ensure that our product range is presented well, maintaining correct handling and storage routines.
• You will create a first impression in your area for customers that you can be proud of, coaching your team to maintain shelf standards in the most efficient way, so customers can see and reach the product.
• You will lead the service culture in your department, always role modelling helpful and friendly service behaviours and demonstrating your enthusiasm to do what is right for our customers.
• You will actively control costs on your department and deliver your budgets, leading your team to minimise all aspects of waste and complete waste routines accurately.
• You will work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
• You will engage your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.

• You will make sure your team are trained and have the confidence to approach customers and give them unbeatable value by selling the right products at the right price.
• You will work shoulder to shoulder with your team, your Area Manager and the management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
• You will celebrate success with your team and have pride in their achievements, being a caring manager and treating everyone with respect, helping your team to make the difference for customers and staff.

Behavioural Skills

• Interacting with People
  • Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
• Customer Focus
  • Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Decision Making
  • Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
• Teamwork
  • Working co-operatively (rather than competitively) with others to achieve a common goal.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com