Service Advisor (Car Repair Centre)

Additional Resources; United Kingdom; On-site; GBP 35,000 - 38,000; Full time

Job summary

A reputable car repair centre in the United Kingdom is seeking a Sales Executive to manage customer enquiries and sell high-value repair packages. The role involves greeting clients, scheduling appointments, and maintaining customer records. Ideal candidates will have sales and customer service experience, a basic understanding of vehicle mechanics, and strong communication skills. This opportunity offers a salary between £35,000 - £38,000 and is within a stable organization that values employee support.

Qualifications

• Strong understanding of vehicle mechanics and internal components.
• 1 year of experience as Service Advisor is ideal.
• Strong verbal and written communication skills.

Responsibilities

• Greet clients and manage vehicle check-ins and check-outs.
• Provide updates to clients and upsell services where appropriate.
• Schedule appointments and manage bookings to avoid overbooking.
• Respond to customer inquiries via phone, email, and online.
• Sell repair packages, parts, and services to customers.
• Maintain accurate customer records and service details.
• Assist with inventory management and order parts as needed.
• Coordinate with the workshop team to meet service requirements.
• Handle customer complaints and queries professionally.

Skills

Sales experience

Customer service

Vehicle mechanics understanding

Communication skills

Job description

An exciting opportunity has become available for a Sales Executive to join a reputable Car Repair Centre, specialising in comprehensive car repair services for a diverse range of vehicles.

As a Service Advisor, you will be responsible for managing customer enquiries, selling high-value repair packages. This role offers a salary of £35,000 - £38,000 and benefits.

Responsibilities:

• Greet clients and manage vehicle check-ins and check-outs
• Provide updates to clients and upsell services where appropriate
• Schedule appointments and manage bookings to avoid overbooking
• Respond to customer inquiries via phone, email, and online
• Sell repair packages, parts, and services to customers
• Maintain accurate customer records and service details
• Assist with inventory management and order parts as needed
• Coordinate with the workshop team to meet service requirements
• Handle customer complaints and queries professionally

What we are looking for:

• Previously worked as a Garage Service Advisor, Vehicle Repair Service Advisor, Service Advisor, Service Adviser, Service receptionist, Service administrator or in a similar role.
• Experience in sales / customer service.
• Ideally have 1 year of experience as Service Advisor.
• A solid understanding of vehicle mechanics and internal components.
• Strong verbal and written communication skills
• A valid UK driving licence.

This is an excellent opportunity to join a stable, supportive organisation and make a real impact within a national sales role.

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