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STADA
Technical Support Engineer
Job summary
A global digitalisation solutions provider based in the United Kingdom seeks a candidate for technical support roles in software and hardware. The ideal candidate should possess a Bachelor's degree in relevant fields and have 1-3 years of experience, along with familiarity in Linux and database technologies. Proficiency in English is essential, and having a proactive approach is crucial. The position offers a competitive salary and a supportive professional environment.
Benefits
Qualifications
- Bachelor degree or above in IT, computer science, telecommunication, electronics, automation, or related field.
- 1~3 years of relevant experience in a dynamic, fast paced international environment.
- Familiar with Linux, system integration and basic network architecture.
- Familiar with database, cloud and IoT technology.
- Ideally with basic knowledge of Restful API, SQL, RF.
- Experience of project related to Wireless Communication is preferred.
- Fluent in English, both written and spoken, Chinese as an advantage.
- Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.
Responsibilities
- Be responsible for local projects technical support, including installation, system deployment, and troubleshooting.
- Work with R&D team to provide accurate responses to technical innovation requests.
- Handle customer complaints and follow-up on product improvement.
- Manage after-sales channels and improve products with quality issues.
- Summarize customer complaints and contribute to knowledge management.
Founded in 2012, Hanshow is a global leading digitalisation solution provider in the pan-retail sector, possessing strong independent R&D, software & hardware integration capabilities, as well as advantaged resources across the whole industry chain.
Based on IoT, AI and big data technologies, Hanshow provides customers with integrated digital store solutions, including Electronic Shelf Labels (ESL), full-scene marketing, AIoT technology and a range of other applications. Serving more than 35,000 stores in over 50 countries, Hanshow has been a trusted partner among retailers worldwide, with a reach of over 50% of the top 100 global retailers and 66% of the top 100 domestic retailers.
- Be responsible for local projects technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc.
- Work with R&D team to provide accurate, timely, and quality responses to technical innovation or customisation requests.
- Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure.
- Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems.
- Regularly summarise customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing.
- Bachelor degree or above in IT, computer science, telecommunication, electronics, automation, or related field.
- 1~3 years of relevant experience in a dynamic, fast paced international environment
- Familiar with Linux, system integration and basic network architecture.
- Familiar with database, cloud and IoT technology.
- Ideally with basic knowledge of Restful API, SQL, RF.
- Experience of project related to Wireless Communication is preferred.
- Fluent in English, both written and spoken, Chinese as an advantage.
- Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.
- Competitive salary in the relevant industry.
- Promising and sustainable self-development and prospects.
- Professional environment with an open communication culture.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.