Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading travel agency is looking for a Travel Experience Specialist (Luxury & Leisure) to provide exceptional travel support and services to clients. This fully remote role requires strong communication and customer service skills, with a focus on personalized experiences. The ideal candidate will have a passion for travel, be detail-oriented, and possess the ability to work independently. Join a supportive team culture with flexible scheduling and numerous travel-related perks.

Benefits

Flexible work schedule options

Career development opportunities

Travel-related perks and industry discounts

Qualifications

• Experience in customer service within the travel industry is preferred.
• Comfortable with remote work dynamics and digital booking tools.
• A passion for travel and improving client experiences is essential.

Responsibilities

• Provide exceptional customer support through various communication channels.
• Assist clients with travel reservations and special accommodations.
• Communicate important travel details to clients and ensure their satisfaction.
• Monitor bookings for accuracy and follow up with clients.

Skills

Strong communication and interpersonal skills

Customer service experience in travel or hospitality

Ability to work independently

High level of organization

Comfortable using digital tools

Passion for travel

Job description

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.