Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning exceptional travel experiences. This fully remote position requires strong communication skills and customer service experience, focusing on high-quality service and detailed coordination. Responsibilities include assisting clients with travel reservations, ensuring customer satisfaction, and using digital tools effectively. The role offers flexible schedules and travel-related perks.

Benefits

Flexible work schedule

Career development opportunities

Travel-related perks and industry discounts

Qualifications

• Customer service experience in travel, hospitality, or similar field preferred.
• Ability to work independently in a remote environment.
• Passion for travel and creating positive client experiences.

Responsibilities

• Provide responsive and professional customer support.
• Assist clients with leisure and luxury travel reservations.
• Monitor bookings to ensure accuracy and follow up for client satisfaction.

Skills

Strong communication and interpersonal skills

Customer service experience

High level of organization

Comfortable using digital tools

Job description

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.