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Receptionist
Job summary
A leading hospitality brand in Leicester is seeking a charming Receptionist who is passionate about service excellence. The successful candidate will welcome guests, providing exceptional service and ensuring memorable experiences. Strong communication skills and the ability to adapt to guest needs are essential. Opportunities for career growth and valuable training are provided in this dynamic environment.
Benefits
Qualifications
- Excellent guest engagement skills.
- An ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- The ability to communicate and organize yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
Responsibilities
- Giving our guests a memorable welcome and lasting impression.
- Providing exceptional service by demonstrating full knowledge of our products, services and facilities.
- Ensuring that the daily task list is completed effectively.
- Working collaboratively with colleagues to deliver captivating experiences.
- Taking initiative in accommodating guests' needs in a resourceful manner.
Skills
The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Receptionist with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.
- Giving our guests a memorable welcome and lasting impression.
- Providing exceptional service by demonstrating full knowledge of our products, services and facilities.
- Ensuring that the daily task list is completed effectively.
- Working collaboratively with your colleagues to deliver captivating experiences.
- Taking initiative in accommodating our guests needs in a resourceful manner.
- Excellent guest engagement skills.
- An ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- The ability to communicate and organize yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- Staff incentives when you and the team perform.
The Grand Hotel Leicester by the Unlimited Collection is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Jupiter Hotels Holdings Limited
Trading as: The Grand Hotel Leicester by The Unlimited Collection managed by The Ascott Limited
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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