Customer Collections Agent

Brellis Recruitment; Royal Leamington Spa; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Collections Agent in Leamington Spa. This hybrid role requires managing overdue accounts and negotiating repayments while ensuring fair treatment of customers. Candidates should have experience in collections, possess strong negotiation skills, and demonstrate resilience in handling challenging conversations. The position offers a competitive salary and benefits including 25 days of holiday, private medical insurance, and staff discounts.

Benefits

25 days holiday plus bank holidays

Private medical insurance

Life assurance

Pension up to 7.5%

Staff discounts

Development opportunities

Qualifications

• Previous experience in late-stage collections, recoveries, or arrears management.
• Comfortable working with challenging customers.
• Highly organized with strong attention to compliance.

Responsibilities

• Manage and contact customers with overdue accounts in late-stage arrears.
• Negotiate full payments, settlements, or structured repayment arrangements.
• Conduct in-depth financial conversations to assess affordability and risk.
• Maintain accurate, compliant, and detailed account records.
• Identify vulnerability and apply appropriate support or escalation routes.

Skills

Strong negotiation and influencing skills

Resilience

Attention to compliance and detail

Ability to handle challenging customers

Target-driven

Job description

Customer Collections Agent

Leamington Spa - Hybrid (after training)
£25,000 - £28,500 + Benefits

Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt?

This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation.

This is a results-driven collections role, requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment.

Benefits of Collection Agent

• 25 days holiday plus bank holidays
• Private medical insurance, life assurance, pension up to 7.5%
• Staff discounts and development opportunities

Responsibilities of a Collection Agent

• Manage and contact customers with overdue accounts in late-stage arrears
• Conduct in-depth financial conversations to assess affordability and risk
• Negotiate full payments, settlements, or structured repayment arrangements
• Handle objections, non-engagement, and difficult conversations confidently
• Work towards individual and team recovery targets
• Identify vulnerability and apply appropriate support or escalation routes
• Maintain accurate, compliant, and detailed account records

Requirements of Collection Agent

• Previous experience in late-stage collections, recoveries, or arrears management
• Strong negotiation and influencing skills
• Resilient, confident, and comfortable working with challenging customers
• Target-driven with a strong understanding of fair treatment principles
• Highly organised with strong attention to compliance and detail

Shift Pattern

• 7-week rotation:
• 5 × 8:30am - 5:00pm
• 1 × 8:00am - 4:30pm
• 1 × 11:30am - 8:00pm