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5,703
Collection jobs in United Kingdom
Council Tax Officer
CRA GROUP RECRUITMENT AND PAYROLL LTD
Luton
On-site
GBP 25,000 - 35,000
2 days ago
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Shared Service Manager - Council Tax - Revenues & Benefits
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Council Tax Officer
CRA GROUP RECRUITMENT AND PAYROLL LTD
Luton
On-site
GBP 25,000 - 35,000
Full time
2 days ago
Be an early applicant
Job summary
A local authority organization in Luton is looking for a Council Tax Officer to manage billing and collections. The ideal candidate will have experience in a high-volume billing environment and strong communication skills. Responsibilities include processing amendments, managing Direct Debits, and ensuring compliance with statutory requirements. This role requires a detail-oriented individual capable of providing excellent customer service in a fast-paced environment.
Qualifications
- Experience in an office using manual and computerised systems.
- Ability to handle upset or distressed customers.
- Knowledge of billing procedures.
Responsibilities
- Responsible for billing and collection of Council Tax.
- Process amendments and manage Direct Debits.
- Maintain accurate customer and billing records.
Skills
Office experience
High-volume billing experience
Strong communication skills
Data entry accuracy
Numeracy skills
Education
IRRV Technician qualification or equivalent
Job description
Contract with a Local Authority
Job Summary
- The Council Tax Officer will work as part of the team responsible for the effective billing, administration and collection of Council Tax.
- The role involves processing amendments, managing Direct Debits, handling correspondence, determining eligibility for discounts and exemptions, and maintaining accurate customer and billing records.
- The post-holder will ensure compliance with statutory requirements, contribute to performance targets, and provide a high standard of customer service in a fast-paced, high-volume environment.
Key Duties / Accountabilities (Sample)
- Process credit balance reports, action refunds, manage suspense items and complete financial transfers.
- Set up, amend and cancel Direct Debits for Council Tax in line with agreed procedures.
- Produce and issue bills, amendments and correspondence relating to occupation changes, banding, discounts, exemptions and payment method adjustments.
- Update and maintain manual and computerised records to agreed accuracy and timeliness targets.
- Handle incoming correspondence, emails and telephone enquiries, ensuring outstanding items are followed up promptly.
- Assist in the determination and renewal of statutory reliefs, discounts and exemptions.
- Refer void properties and suspected exemption cases to Visiting Officers.
- Update the Council Tax list, ensuring accuracy and reconciliation with Valuation Officer totals.
- Contribute to local and national performance indicators (e.g., collection rates, response times and letter turnaround).
- Carry out any additional duties commensurate with the post.
Skills / Experience
- Experience working in an office environment using manual and computerised systems.
- Experience working within a high-volume billing environment.
- Strong written and verbal communication skills, with the ability to communicate professionally with a wide range of customers.
- Ability to use tact and sensitivity when dealing with customers who may be upset, distressed or angry.
- Competent in accurate data entry and record maintenance.
- Ability to plan, organise and manage own workload to meet targets and deadlines.
- Numeracy skills: able to add, subtract, multiply and divide accurately.
- Knowledge of high-volume billing procedures.
- Some understanding of equality principles and their relevance in customer-facing services.
Additional Information
- The closing date: 28 / 11 / 2025.
- IRRV Technician qualification or working towards it, or equivalent relevant experience.
- Location: Luton Borough Council (LBC), Population Wellbeing Directorate.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.