Fragrance Specialist

PARFUMS CHRISTIAN DIOR; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned luxury fragrance brand is seeking a Dior La Collection Privée Specialist for maternity cover at Harrods, London. This full-time position requires you to embody the brand's luxury image while achieving sales targets and providing personalized services to clients. You will develop relationships, educate customers on products, and enhance their shopping experience. The ideal candidate should have experience in luxury sales, creativity, and strong interpersonal skills.

Qualifications

• Creative; able to evoke emotions related to fragrance.
• Previous experience in luxury sales is required.
• Experience in fragrance sales is advantageous.

Responsibilities

• Drive fragrance sales by achieving sales targets.
• Provide personalized luxury service to customers.
• Develop personal relationships to gain customer loyalty.
• Participate in merchandise management as per corporate guidelines.

Skills

Sales expertise

Customer engagement

Knowledge of luxury products

Strong selling skills

Relationship building

Job description

POSITION: Dior La Collection Privée Specialist (Maternity Cover)

Hours: Full Time, 5 days per week

DEPARTMENT: Retail

LOCATION: Harrods, London

REPORTS TO: Counter Manager

As a La Collection Privée Expert for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving LCP fragrance sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

Main Responsibilities

Sales:

To be an expert on LCP fragrances, able to evoke passionate responses to fragrance notes to inspire and gain new clients

• To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro - actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
• KPI - To achieve set sales targets

Service:

• To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
• To initiate contact with clients and welcome them both on counter and through traffic stopping
• To develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients
• To educate clients on Parfums Christian Dior products and the brand
• KPI - to achieve target for Mystery Shopping

General:

• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To monitor stock levels, report any issues and ensure that there are sufficient levels
• To adhere to all company procedures and policies, as outlined in the employee handbook
• To carry out any additional duties as directed by the management team

Person Specification:

• Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate
• Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service
• You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity
• Self confident, you will be able to approach and engage with customers at ease, using your strong selling skills
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior

Previous experience working in a luxury, consultative sales role is required. Experience in fragrance sales is advantageous.