Change Management jobs in United Kingdom

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The DX & Transformation Office, established in 2024, is focused on identifying and delivering opportunities to leverage digital and transformation tools that:

• Enhance client experience
• Optimise financial performance (revenue, cost, capital)
• Automate and streamline operations
• Improve productivity
• Reduce operational risk

The team applies methodologies such as business process reengineering (BPR) and a broad suite of digital transformation (DX) tools, including:

• Automation
• Generative AI
• Agentic AI
• Optical Character Recognition (OCR)
• Workflow orchestration

In addition to delivery, the function is responsible for developing and embedding governance frameworks for AI, ensuring responsible and effective adoption across the organisation.

The team collaborates across departments and the regions to bring ideas to life, from inception, to governance, to 'business as usual' rollout.

We are seeking an experienced Programme Management Officer (PMO) to play a pivotal role in supporting the governance, operational oversight, and strategic execution of AI and digital transformation initiatives. This role requires strong organisational, communication and stakeholder management skills to ensure initiatives are assessed, approved, and tracked effectively across the relevant governance forums. They will also contribute to tooling, standards, financial management, and communications to support the function’s growth and global alignment.

Given the nature of the function, the candidate will need to flex as required to the needs of the overall DX&T programme, and the current projects. The broad based responsibilities are as follows:

• Governance & Meeting Support
  • AI governance: support the operation and evolution of governance frameworks for AI across MUFG EMEA and International Securities
  • DX & Transformation Office Governance: support the operation and evolution of governance frameworks for the initiatives delivered by the DX & Transformation Office.
  • Coordinate and minute key governance meetings related to AI and broader transformation initiatives.
  • Draft and compile governance packs, including initiative summaries, and risk & controls assessments.
  • Track and follow up actions, ensuring timely updates and resolution.
  • Support internal audits and ensure documentation is complete and compliant.
• Initiative Management
  • Guide applicants through the submission and control processes, including technology, risk, compliance, and data governance requirements.
  • Review and assess initiative submissions for merit, completeness, and alignment with strategic goals.
  • Coordinate approvals across EMEA and International Securities stakeholders, ensuring alignment and transparency.
  • Support the 'Kaizen Network' initiative, which is coordinated by the DX&T team. Help with meeting organisation and contents, Kaizen Champions engagement and communications, the network support processes and mechanism, and help develop management reporting format and content.
• Stakeholder engagement
  • Global partnership: Coordinate with key contacts in other locations (Americas, Asia, Japan), leveraging solutions to common challenges and aligning wherever possible
  • Build collaborative relationships with key control functions, Technology and Business areas, to support the review and approvals of initiatives.
• Tooling & Standards
  • Contribute to the documentation of requirements for new tools to support PMO operations and approval tracking.
  • Define and maintain key standards, templates, and workflows in collaboration with global teams to ensure consistency and scalability.
• Financial Oversight
  • Support budget applications, spend tracking, and change control processes.
  • Maintain financial records and provide regular reporting to senior leadership and Head Office.
• Inventory & Reporting
  • Manage the AI initiative inventory, ensuring accurate and up-to-date records.
  • Produce regular reports for key stakeholders, for example Head Office and other senior stakeholder groups on initiative status, risks, and outcomes.
• Delivery Support
  • Participate in the delivery of selected AI initiatives, contributing to project planning, stakeholder engagement, and execution as needed, working collaboratively within DX&T Office, and more widely across teams and locations.
• Communications & Training
  • Develop internal communications and training materials as required using platforms such as KIZUNA and LEAP.
  • Promote awareness and understanding of opportunities, successes, governance processes and AI controls across the organisation.
• Horizon scanning:
  • Stay informed about industry trends, emerging technologies, and best practices in AI, digitalisation, and broader transformation, ensuring the organization remains at the forefront of innovation.

Essential:

• Proven experience in a PMO role, within transformation.

Preferred:

• Use of a range of transformation tools, including business process re-engineering, automation, AI, etc, and their application to business processes.

Essential

• Proven experience in PMO or project governance roles, with a strong knowledge of Change Management and project delivery, and familiarity with project management methodologies.
• Strong understanding of governance frameworks, risk and control processes, and cross-functional coordination.
• Excellent written and verbal communication skills, with experience drafting meeting minutes, reports, and training materials.
• Strong planning, budgeting, financial management and prioritisation skills
• Experience working with global teams and aligning regional processes to global standards.
• Calm approach, with the ability to work well in a pressurised and fast paced environment, operate with urgency, manage large workloads, appropriately prioritise and deliver to tight deadlines.
• Proficiency in tools and systems (e.g., SharePoint, Excel, PowerPoint, Teams, Power Platform).

Preferred

• Understanding of a range of transformation tools, including business process re-engineering, automation, AI, etc, and their application to business processes.

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Strong numerical skills
• Excellent Microsoft Office skills

This advert will close 22nd December 2025

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.