Employee Relations Manager

Mastercard; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global payment technology company is seeking an Employee Relations Manager to support performance management and foster a positive work environment. This role involves guiding employees and managers, resolving conflicts, and ensuring consistent performance evaluations. The ideal candidate has strong analytical skills and a Bachelor's degree, with a knack for communication and discretion in handling sensitive matters within a global organization. The position is based in Greater London, United Kingdom, offering a dynamic work experience.

Qualifications

• Strong analytical and fact-based decision-making skills.
• Ability to handle sensitive and confidential information with discretion.
• Ability to work in a global, matrixed, and complex business.

Responsibilities

• Assist in the administration of our performance management process.
• Provide guidance to employees and managers regarding performance management.
• Help resolve employee conflicts related to performance issues.

Skills

Analytical skills

Strong organizational skills

Excellent communication skills

Interpersonal skills

Proficiency in Microsoft Office Suite

Education

Bachelor's Degree

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Employee Relations Manager Overview: Mastercard is looking for a Manager, Employee Relations Advisor to join its Global Employee Relations team. Working closely with People Business Partners, employment law, compliance, and business stakeholders. The primary focus of this role is to support and assist in the development and administration of our performance management process. The ideal candidate will help foster a positive and productive work environment by ensuring fair and consistent performance management practices. The desired candidate will leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws.

Role

• Assist in the administration of our performance management process.
• Provide sound guidance (advisory) and support to employees and managers in understanding and using performance management tools and systems.
• Respond to employee and manager inquiries regarding performance issues, providing guidance and support.
• Assist in the resolution of employee conflicts and performance-related concerns.
• Participate in investigations related to performance issues and employee complaints.
• Help ensure that performance evaluations are completed accurately and on time.
• Assist in the preparation of performance-related documentation, including Coaching Plans.
• Advise People Business Partners and the business on probation, including extensions and probation failures.
• Help coordinate training sessions for managers on performance management best practices.
• Provide advice to People Business Partners, managers and employees about company policies and processes.
• Partner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues.
• Establish strong cross‑functional relationships at all levels and geographies.
• Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction. Actively engage in change to drive successful execution.
• Demonstrate expected behaviors; identify and elevate issues in an appropriate and timely manner.

All About You

• Strong analytical/fact‑based decision‑making skills combined with the ability to think innovatively.
• Knowledge of applicable Employee Relations policies/procedures and business practices.
• General knowledge of applicable employment laws and regulations.
• Ability to work in a global, matrixed, and complex business.
• Demonstrates superior judgment and ability to effectively partner and influence across the organization.
• Ability to handle sensitive and confidential information with discretion.
• Ability to multi‑task in a fast‑paced environment with composure.
• Strong organizational/time management skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with demonstrated patience, tact, and respect.
• Exceptional detail and follow‑up skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Bachelor's Degree required.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.