lavori da Care Manager in località Regno Unito

Company Description

Join an Outstanding CQC-rated care provider with over 13 years of trusted service. You’ll work alongside a large, experienced care management team including Registered Nurses and expert Care Managers in a supportive, professional environment.

Make a real difference helping clients live independently in their own homes with the backing of a well-established, family-focused franchise.

Deputy Care Manager – Home Instead Chiswick

Salary:£30,000 - £35,000 annually(depending on experience and qualifications) + discretionary annual bonus

Location:Based in Chiswick, covering Ealing, Chiswick, Hammersmith & Fulham

Hours:Monday to Friday, 9am–5pm,with occasional flexibility outside of normal business hours to meet the needs of the business

Benefits:Mileage subsidy,Company pension, Paid annual leave, Employee discounts, Referral bonuses, Ongoing training, Flexible working support, and more!

Job Purpose

To assist in the day-to-day running of the Home Instead office in alignment with the business strategy, policies, and procedures. The Deputy Care Manager supports the Care Manager in delivering high-quality, person-centred care while leading operational teams and developing leadership capability.

The Role

Client Services

· Manage incoming service enquiries and support lead conversion.

· Conduct care consultations, client onboarding, and service reviews.

· Ensure care plans are current, person-centred, and digitally maintained.

· Monitor client satisfaction and manage feedback or complaints sensitively and efficiently.

· Support hospital discharges, including hospital visits and post-discharge planning.

· Coordinate all aspects of client exits, including funerals and exit interviews.

· Build and maintain strong relationships with clients, families, and external professionals.

People Management

· Support the management of Field Care Supervisors and junior office team members.

· Participate in recruitment, onboarding, training, and mentorship of Care Professionals.

· Deliver Care Certificate training and conduct field-based support visits.

· Supervise and appraise Care Professionals and junior key players.

· Contribute to team wellbeing, morale, and staff retention strategies.

· Help manage disciplinary procedures and investigations.

· Coordinate and participate in on-call cover and out-of-hours support when required.

Compliance

· Conduct audits, investigations, and contribute to action planning.

· Ensure compliance with CQC standards and Home Instead policies.

· Proactively escalate safeguarding concerns and mitigate operational risks.

· Participate in governance activities and continuous improvement projects.

Business Development

· Represent Home Instead in community engagement and networking.

· Build relationships with local professionals, including RPNs and NHS partners.

· Support fundraising, promotional events, and community outreach.

Leadership and Delegation

· Act as the designated lead in the absence of the Care Manager, ensuring smooth operational oversight and service continuity.

Essential Criteria

· NVQ Level 5 in Health and Social Care (or working towards it), or equivalent leadership and management qualification in care.

· Extensive experience in the care sector with hands-on delivery of personal care.

· Supervisory experience, including conducting audits and managing MAR/eMAR.

· Excellent interpersonal and communication skills.

· Strong working knowledge of care planning systems and digital records.

· Passion for delivering exceptional, person-centred care.

· Full driving licence and access to a vehicle.

· Organised, proactive, and adaptable to business demands.

· Sound understanding of confidentiality, safeguarding, and health & social care legislation.

Click I'm Interestedto get started and be part of the Home Instead family!