Part-Time Receptionist (Care Coordinator)

NHS; Nottingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare practice in Nottingham seeks a Care Coordinator to join their front desk team. You will be responsible for welcoming patients, handling reception duties, and ensuring smooth operation of the practice. Ideal candidates possess excellent communication skills, relevant qualifications, and a passion for providing outstanding customer service. This part-time position offers a supportive work environment and competitive hourly pay.

Benefits

Comprehensive training

Supportive team environment

Opportunity to make a difference

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Experience of administrative duties.

Responsibilities

• Greeting and directing patients.
• Booking appointments and processing information.
• Managing patient appointments and liaising with healthcare professionals.

Skills

Excellent communication skills

Strong IT skills

Clear, polite telephone manner

Effective time management

Good interpersonal skills

Education

GCSE Mathematics & English (C or above)

Customer service qualification (NVQ) or equivalent

NVQ Level 2 in Health and Social Care

Tools

SystmOne

Office

Outlook

Job description

Job Summary

Join Our Friendly Team at Jubilee Park Medical Partnership

Are you a people person with a passion for helping others? Do you thrive in a fast-paced, supportive environment? Jubilee Park Medical Partnership is a welcoming GP practice serving 12,300 patients across two sites in Carlton and Lowdham. We are looking for three enthusiastic, flexible, and friendly team members to join our Care Coordination Team.

What’s In It For You

• A caring, supportive, and fun team
• A role where no two days are the same
• Training to help you feel confident
• The chance to make a real difference

Available Positions

• 25 Hours/Week
• Monday: 8:00 AM – 1:00 PM
• Tuesday: 1:30 PM – 6:30 PM
• Wednesday: 8:00 AM – 1:00 PM
• Thursday: 1:30 PM – 6:30 PM (Every 3rd week 3:00 PM – 8:00 PM)
• Friday: 8:00 AM – 1:00 PM
• Some weekend work may be required across both sites.

Why Join Us

• Be part of a supportive and fun team
• Make a difference every day
• Comprehensive training
• A fulfilling and rewarding role

Apply today and become part of the Jubilee Park family!

Main Duties

Join Our Front Desk Team as a Care Coordinator. As the first point of contact for our patients, you’ll be the friendly face and reassuring voice they rely on. You’ll be at the heart of our practice, ensuring everything runs smoothly by:

• Welcoming patients with warmth and assisting them in person or over the phone
• Handling reception and administrative duties with ease and professionalism
• Collaborating with healthcare professionals to provide seamless care
• Managing patient appointments and directing them to the appropriate services
• Offering exceptional customer service with a positive, problem-solving mindset

This role is perfect for someone who loves helping others, thrives in a fast-paced environment, and enjoys being part of a dynamic team!

About Us

Why Join Jubilee Park Medical Partnership

At Jubilee Park Medical Partnership we pride ourselves on being a friendly, caring, and supportive practice providing top-quality care to 12,300 patients across our two sites in Carlton and Lowdham. We are more than just a team; we are a family that works hard, supports each other, and always puts patients first. You will be joining a dedicated and hardworking group of professionals who are passionate about making a difference every day.

Who Makes Up Our Team

Our amazing practice team includes:

• GP Partners and Salaried GPs leading the way in patient care
• Advanced Nurse Prescriber and Nurse Prescribers providing expert medical support
• Practice Nurses and Healthcare Assistants offering compassionate hands-on care
• Reception/Care Coordination Team—the friendly first point of contact for patients
• Administration and Management Team keeping everything running smoothly

Come and be part of a practice that truly values its team and the difference they make.

Details

Date posted: 17 October 2025

Pay scheme: Other

Salary: £12.71 an hour

Contract: Permanent

Working pattern: Part-time

Reference number: A0567-25-0015

Job locations:
61 Burton Road, Carlton, Nottingham, NG4 3DQ
Francklin Road, Lowdham, Nottingham, NG14 7BG

Job Description

Job Responsibilities

To undertake a wide range of reception duties and provide general support to the multidisciplinary team. Duties include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Flexibility to work across sites is essential.

Please read the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• Customer service qualification (NVQ) or equivalent
• NVQ Level 2 in Health and Social Care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• SystmOne user skills

Knowledge

Essential

• An understanding of a General Practice reception environment

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a health care setting

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the DBS will be made to check for any previous criminal convictions.

Employer details

Employer name: Park House Medical Centre

Address: 61 Burton Road, Carlton, Nottingham, NG4 3DQ

Employer's website: https://www.thejubileepractice.co.uk/