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A domiciliary care agency in Ballykelly is seeking an Area Service Manager/Care Coordinator. This role involves organizing and supervising home care services, managing a team of Home Care Assistants, and ensuring compliance with care standards. Applicants should have QCF Level 3 in Health and Social Care and be capable of providing excellent care. Flexible working hours and an excellent hourly rate are offered.
NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years. We are recruiting Area Service Managers/Care Coordinator for our Ballykelly branch.Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate.To organise and supervise the delivery of home care support services to Service Users in their own homes.To work in a flexible and reliable manner in response to the needs of the service.To manage a team of Home Care Assistants.To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards.To ensure that a quality care service is delivered to all Service Users.To work within GDPR legislation.Accept, allocate and process referrals for new care packages.Accept and process changes and amendments to existing care packages.Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible.Monitor and report changes in Service User condition to key worker.Organise and lead staff meetings.Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.Participate in the out of hours cover rota - excellent on-call rate paid.Undertake Service User assessment and risk assessment for Service Users.Maintain accurate and confidential records in accordance with company policy.Assist with the monitoring an evaluation of service provision.Assist Registered Manager in the recruitment of domiciliary care workers.Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees.Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity.Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation.Assist the Registered Manager and Human Resources Manager in processes, when required.Provide care package to Service Users in an emergency situation.Participate in mandatory training as required.Ensure area PMMRs are within company benchmark.Ensure Services are managed in compliance with RQIA standards.Ensure an effective, safe and well led service delivery.Cover the on-call phone on a rota basis.
Flexibility in working hours to respond to business needsFlexibility to work in other NWCare branches to meet business needsWe offer our staff:Excellent hourly rateMileage paidAnnual leave on a pro rata basisNISCC - Post registration training learningOn-line learningTraining academies throughout Northern IrelandPractical paid trainingCPD approved certificate for trainingQCF Levels 2, 3 and 5 qualificationsInternal career progressionMentoring arrangementsUniforms suppliedExperienced care company with over 50 years in healthcareRecommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)
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