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Job Summary

We are looking to appoint a highly motivated and capable Assistant Practice Manager to support the operational and strategic management of our busy GP practice. This role offers an excellent opportunity for someone with strong administrative, financial, and leadership skills who thrives in a dynamic primary care environment.

You will work closely with the Practice Manager and wider team to deliver high standards of care and service, ensure effective income management, and support front-line and back-office operations.

Main duties of the job

Claims & Income Management

• Responsible for the timely preparation, submission, and follow-up of all claims (e.g. CQRS, DES, IIF, PCN-related activity, and Local Enhanced Services).
• Maintain accurate records of claimable activity and ensure robust systems are in place to maximise practice income.
• Monitor income streams and work closely with the Practice Manager to produce financial reports and identify trends, discrepancies, or opportunities for improvement.
  
  

Enhanced Services Monitoring

• Oversee and track compliance with Enhanced Services contracts.
• Liaise with clinical staff to ensure delivery of service specifications and assist in audit preparation and submissions.
• Support development of templates and processes to standardise data collection for performance monitoring.
  
  

Reception Team Oversight

• Provide support to Receptionists as required.
• Support with training for Reception team as required.
• Support the Practice Manager in embedding a culture of patient-centred service and continuous improvement.
  
  

Operational Support

• Support in managing complaints, incidents, and significant event reviews.
• Contribute to policy development, quality improvement initiatives, and CQC compliance.
  
  

Multi-site and Ad-hoc Support

• The role may include working at another site. Flexibility to provide ad-hoc support at our other practice's is required.
  
  

About Us

The Alastair Ross Medical Practice is a well-established NHS GP surgery located at Breightmet Health Centre, Breightmet Fold Lane, Bolton, BL2 6NT. It serves the local community by providing comprehensive primary care services.

Details

Date posted

09 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A2782-25-0001

Job locations

Breightmet Health Centre

Breightmet Fold Lane

Bolton

Lancashire

BL2 6DQ

Job Description

Job responsibilities

Main Duties And Responsibilities

Claims & Income Management

• Responsible for the timely preparation, submission, and follow-up of all claims (e.g. CQRS, DES, IIF, PCN-related activity, and Local Enhanced Services).
• Maintain accurate records of claimable activity and ensure robust systems are in place to maximise practice income.
• Monitor income streams and work closely with the Practice Manager to produce financial reports and identify trends, discrepancies, or opportunities for improvement.
  
  

Enhanced Services Monitoring

• Oversee and track compliance with Enhanced Services contracts.
• Liaise with clinical staff to ensure delivery of service specifications and assist in audit preparation and submissions.
• Support development of templates and processes to standardise data collection for performance monitoring.
  
  

Reception Team Oversight

• Provide support to Reception Supervisors as required.
• Support with training for Reception Supervisors as required.
• Support the Practice Manager in embedding a culture of patient-centred service and continuous improvement.
  
  

Operational Support

• Support in managing complaints, incidents, and significant event reviews.
• Contribute to policy development, quality improvement initiatives, and CQC compliance preparation.
  
  

Multi-site and Ad-hoc Support

• The role includes working across more than one site. Flexibility to provide ad-hoc support at other sites is required, particularly during periods of staff absence or increased operational demand.
  
  

Person Specification

Essential

• Experience in a primary care, NHS, or similar regulated setting
• Strong administrative, organisational, and problem-solving skills
• Experience with claims processes, income tracking, and performance monitoring
• Excellent interpersonal and communication skills
• Ability to prioritise, multitask, and work independently
• Proficient in Microsoft Office and clinical systems (e.g. EMIS)
  
  

Desirable

• Experience supervising staff or managing teams
• Familiarity with CQC standards, Enhanced Services, and NHS contract requirements
• Working knowledge of CQRS, PCN structures, and income reconciliation
  
  

What We Offer

• A supportive, inclusive, and collaborative working environment
• Opportunities for professional development and training
• NHS pension scheme eligibility
• On-site parking (where available)
  
  

Job description

Job responsibilities

What We Offer

• A supportive, inclusive, and collaborative working environment
• Opportunities for professional development and training
• NHS pension scheme eligibility
• On-site parking (where available)
  
  

Person Specification

Experience

Essential

• -Experience in a primary care, NHS, or similar regulated setting,
• -Strong administrative, organisational, and problem-solving skills.
• -Experience with claims processes, income tracking, and performance monitoring.
• -Excellent interpersonal and communication skills.
• -Ability to prioritise, multitask, and work independently.
• -Proficient in Microsoft Office and clinical systems - e.g. EMIS
  
  

Desirable

• -Experience supervising staff or managing teams
• -Familiarity with CQC standards, Enhanced Services, and NHS contract requirements
• -Working knowledge of CQRS, PCN structures, and income reconciliation
  
  

Person Specification

Essential

• -Experience in a primary care, NHS, or similar regulated setting,
• -Strong administrative, organisational, and problem-solving skills.
• -Experience with claims processes, income tracking, and performance monitoring.
• -Excellent interpersonal and communication skills.
• -Ability to prioritise, multitask, and work independently.
• -Proficient in Microsoft Office and clinical systems - e.g. EMIS
  
  

Desirable

• -Experience supervising staff or managing teams
• -Familiarity with CQC standards, Enhanced Services, and NHS contract requirements
• -Working knowledge of CQRS, PCN structures, and income reconciliation
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alastair Ross Medical Practice

Address

Breightmet Health Centre

Breightmet Fold Lane

Bolton

Lancashire

BL2 6DQ

Employer's website

https://www.alastairross.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Alastair Ross Medical Practice

Address

Breightmet Health Centre

Breightmet Fold Lane

Bolton

Lancashire

BL2 6DQ

Employer's website

https://www.alastairross.nhs.uk/ (Opens in a new tab)

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