Manager, Team Labs, Operations, Clients and Markets 12 Month FTC

Deloitte LLP; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm in Greater London is seeking a Manager for its Executive and Board Programme. This role involves overseeing workshop operations, managing capacity and demand, and ensuring compliance with governance processes. The ideal candidate will have strong project management skills, excellent stakeholder communication abilities, and a drive for operational excellence. The firm supports a hybrid working model, offering flexibility in work locations to prioritize employee well-being and professional growth.

Qualifications

• Proficient in project management methodologies.
• Confident communicator with stakeholders at various levels.
• Strong interpersonal and team collaboration skills.
• Good knowledge of workshop management technologies.
• Experience in implementing operational efficiency strategies.

Responsibilities

• Manage and streamline workshop bookings processes.
• Ensure quality assurance and address issues promptly.
• Allocate responsibilities for workshops with stakeholders.
• Oversee relationships with key suppliers and manage budgets.
• Utilize AI and technology for operational improvements.

Skills

Project management

Stakeholder communication

Interpersonal skills

Capacity planning

Operational excellence

Innovative mindset

Multi-project management

Tools

Workshop delivery software

AI tools

Job description

Deloitte’s Executive and Board Programme is critical in supporting the firm’s strategic growth ambitions. The suite of relationship assets is available to our priority clients and enhances account teams’ long‑term relationships with the key influencers and buyers of Deloitte services.

Through the consolidation of the DCE and Greenhouse team, we are creating a new Manager role with responsibility for Team Lab operations in the current Greenhouse space, reporting to the Team Labs Senior Manager.

This new role (evolved from the Greenhouse manager role) will establish Greenhouse space and team capacity optimisation. The role is the single point of triage and coordination of workshop requests from the business and will work closely with the Senior Manager and the Production Manager. As part of this role, the manager will ensure compliance to governance processes, manage the overall budget, supplier management, invoice and charge‑back management, and lead on any tech platforms and software that need to be utilised for operations and workshop delivery.

Responsibilities

Demand and capacity management

• Create user‑friendly workshop bookings request and verification & prioritisation processes, working with BSO resource
• Ensure responsive and timely communication with the business, including conversations with requestors
• Build good relationships with CREs and account teams and ensure accessibility and visibility in the business
• Assess workshop requirements to ensure appropriate space allocation on campus and service level
• Manage overall workshop pipeline
• Responsibility for all aspects of the Greenhouse bookings and capacity planning approach
• Triage with appropriate stakeholders to establish optimal offering to the business, working with SLS and other EBP teams
• Work closely with the Senior Manager, Production Manager and Logistics coordinator to allocate workshop responsibilities and ownership
• Improve efficiencies through use of AI or other software tools if possible

Workshop operations

• Overall responsibility for relationships with key suppliers of
• Quality assurance and solve quality issues when they arise
• On‑site logistics and operations support if/when required
• SME on software tools used for process management and Lab delivery

Governance and back‑office operations

• Ensure compliance to required governance process, including Business Chemistry governance
• Create regular MI on space and capacity utilisation
• Manage the overall budget and own planning process
• Manage supplier payment and internal account charges

Qualifications and attributes

• Proficient in project management
• Confident and personable stakeholder communication
• Excellent interpersonal skills
• Team player
• Good knowledge of capacity planning, booking and workshop delivery technology
• Experience of and personal drive to implementing operational excellence
• Innovative mindset and a drive to utilise tools and AI
• Ability to direct and manage multiple projects and work streams simultaneously in time‑pressured environments
• Excellent interpersonal skills with the ability to work with teams from across Deloitte at a mix of grades

Hybrid working policy

You’ll be based in London with hybrid working. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Commitment to you

Making an impact is more than just what we do: it’s why we’re here. We work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We nurture a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. Your wellbeing is taken seriously, because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. You’ll learn every day through world‑class development and gain invaluable technical and personal skills, whatever your level.