Contractor Care Administrator

Damia Group Limited; Guildford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is looking for a Compliance and Contractor Care Officer in Guildford. The role focuses on supporting contractors through managing their queries and processing payroll. Responsibilities include onboarding contractors, ensuring compliance, and supporting general office operations. The position offers flexible working conditions with three core office days and the opportunity for remote work on Mondays and Fridays. Candidates should possess strong communication and MS Office skills, along with experience in contractor recruitment.

Benefits

23 days annual leave

Critical Illness Cover after probation

Health Check services

Qualifications

• Experience working in a contractor recruitment agency is preferable.
• Ability to multi-task and maintain high performance in a sales-focused environment.
• Strong oral and written communication is essential.

Responsibilities

• Manage contractor queries related to payments and compliance.
• Process weekly payroll and manage the online timesheet portal.
• Support office operations and admin requests from senior management.

Skills

Excellent communication skills

MS Office skills

Ability to deal with a fast-paced environment

Process-minded

Self-motivation

Tools

Vincere CRM

Online timesheet platform

Job description

About Damia Group

Established in 1995, Damia Group is an employee‑owned business providing talent solutions in the Government, Security, Defence, Data, Finance, Retail, Insurance, Software & IT Services Sectors. We provide client solutions tailored to your needs, that are cost‑effective and process efficient, which allow us to maintain consistently high client retention rates. We strive to create long‑term professional relationships, enabling rewarding careers for our candidates and delivering significant business benefits for our clients. Given the privilege of working with you, we will operate as an intrinsic part of your team. We pride ourselves on our collective ability to connect the right combination of people and cultural fit to enable candidates and companies to thrive. Our service and solutions range across permanent hiring, interim, and fixed‑term placements, outcome‑based solutions and consulting (SOW) and Managed Services / RPO.

Main Purpose of the Job

This role will have the primary focus of supporting the contractors who are on assignment with clients. The role will involve supporting the weekly contractor timesheet approval process, onboarding of contractors and general daily engagement on contractor care and queries, throughout their assignment. This is a dual role: 85% compliance and contractor care, and key role in the business operations supporting the general day‑to‑day operations of the business – 15% of the role.

Responsibilities

• Core responsibilities – contractor care and compliance and supporting the back‑office operations of the business.
• Contractor Care and Compliance (85% of the role and high levels of transactional work):
  • Manage contractor queries – payment terms, timesheet queries, compliance issues, etc.
  • Process weekly payroll – processing timesheets, approving and dealing with queries on the company’s online timesheet portal, raising invoices and providing remittances to contractors and umbrella companies.
  • Chase up PO numbers from clients to generate invoices.
  • Chase for client updates on assignment end dates.
  • Generate end‑of‑week management reports on business activity.
  • Reference requests for previous contractors.
  • Generate and send confirmation of last day letters and surveys.
  • Complete onboarding/vetting for new contractors – verify all ID/visas, request references, talk to the client to ensure everything is on track for them to start.
  • Support with archive deletion, GDPR timelines and right‑to‑be‑forgotten emails.
• General office support (max 15% of the role, minimal):
  • We are based in a serviced office, so this part of the role is minimal – more of a trouble‑shoot role.
  • Office support and admin to the consultants and senior management – ad‑hoc requests.
  • Manage all incoming email to the company mailbox.
  • General admin support to consultants – updating the CRM system (Vincere), formatting documents.
  • Support with holiday cover within the Operations Team.

Core Competencies

• Ability to deal with a fast‑paced, sales‑focused organisation – a ‘can do’ attitude and ‘how can I help you?’ mindset.
• Process‑minded and able to multi‑task.
• Excellent communication skills – this role will have a lot of interaction with our core assets, the candidates that we place with clients – phone, Outlook, social media.
• Ability to work independently and self‑motivate – while part of Operations, this role will involve working on core routine daily/weekly activities.
• Preferable experience of working in a contractor recruitment agency – fast‑paced, regulatory and compliance‑driven.
• Preference experience of working with an online timesheet platform would be a great asset.
• Strong MS Office skills – most activities involve Word, Excel, Outlook.

Location / Pay

• Role is based in Guildford (Surrey Technology Park).
• Full‑time position – 9‑6 pm daily.
• Monday and Friday can be worked remotely with core days of Tuesday, Wednesday and Thursday in the Guildford Office.
• 23‑day annual leave + bank holidays.
• Critical Illness Cover once probation is passed.
• Health Check (once a year) – Digital GP, Second Medical Opinion, Mental Health Consultation, Nutritional Consultation.

Legal and EEO statement

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.