Assistant Manager jobs in United Kingdom
SIA Door Supervisor - Blackpool
Compact Security Services Limited
Logistics and Shipping Coordinator- London Office (Dangote Global Services)
Dangote Group
Head of Service - Care & Support (Social Care)
Outward
Tesco Shift Leader - Days - Rowley Regis Express
Tesco
Temp Supervisor Part-Time Bangor Bloomfield S.C
CLAIRE'S
Connect with headhunters to apply for similar jobsTesco Shift Leader - Days - Chesterfield Esso Express
Tesco
General Manager - Blame Gloria Clapham
Nightcap Group
Tesco Shift Leader - Days - Whitehaven Superstore
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Tesco Shift Leader - Days - Berwick-Upon-Tweed Superstore
Tesco
Regional Project Logistics Chartering Manager
CMA CGM
Urban Outfitters Team Leader - Marble Arch, London
URBN
General Manager - Monday- Friday
Gather & Gather UK
Customer Experience Team Lead
Job summary
A leading online salon booking platform in London is seeking a Customer Experience (CX) Team Lead to enhance service quality and support direct customer interactions across various channels. This hands-on role requires strong leadership skills and the ability to identify process improvements. The ideal candidate will have experience in customer service and team management. This position offers the opportunity to significantly influence the company's public image and commercial performance.
Qualifications
- Experience in customer service or related field.
- Strong leadership and team management skills.
- Excellent communication skills across various platforms.
Responsibilities
- Lead the Customer Experience Team and ensure top-quality service.
- Support direct customer interactions through multiple channels.
- Identify and drive improvements in existing processes.
The Customer Experience (CX) Team Lead is responsible for delivering exceptional service to salon partners and end customers, overseeing front-line operational support. As a hands-on Team Lead, you’ll not only lead a team but also support direct customer interactions through chats, calls, emails, and social media - ensuring communication is efficient, scalable and top quality. You will report directly to the CX Operations Manager and be part of an international team. One of your key tasks will be to identify areas for improvement in existing processes and drive sustainable optimisations. To achieve this, a team will be built that significantly influences the company's public image and commercial performance.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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