Bar and Lounge Supervisor

Holiday Inn London - Kensington High Street; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A premier hotel in London is seeking a dynamic Bar and Lounge Supervisor to manage operations of its lobby lounge and in-house Starbucks Cafe. The ideal candidate has experience in hospitality, excels in customer service, and possesses strong leadership skills. This full-time position offers competitive salary and opportunities for career development in a vibrant environment.

Benefits

Competitive salary plus benefits

Opportunities for career development

Qualifications

• Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar.
• Flexibility to work nights, weekends, and holidays as required.
• High level of integrity and accountability.

Responsibilities

• Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe.
• Lead team members to deliver outstanding customer service.
• Implement and maintain high standards of service and cleanliness.
• Recruit, train, and develop team members.

Skills

Exceptional customer service skills

Strong leadership qualities

Excellent communication skills

Knowledge of licensing laws

Job description

Overview

Holiday Inn London – Kensington High Street, one of Europeests Holiday Inns, is seeking a dynamic and experienced Bar and Lounge Supervisor to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions)

Responsibilities

• Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control.
• Lead team members to deliver outstanding customer service and memorable guest experiences.
• Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff.
• Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas.
• Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences.
• Ensure compliance with licensing laws, regulations, and safe serving practices.
• Handle guest inquiries, concerns, and complaints promptly and professionally.
• Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control.
• Recruit, train, and develop team members to enhance their skills and career progression.
• Collaborate with the marketing team to promote bar and cafe offerings and drive revenue.

Requirements

• Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting.
• Exceptional customer service skills with the ability to resolve issues diplomatically.
• Strong leadership qualities with a magnetic personality that inspires the team.
• Knowledge of licensing laws, regulations, and safe serving practices.
• Flexibility to work nights, weekends, and holidays as required.
• Excellent communication and organizational skills.
• High level of integrity and accountability.

Benefits

• Competitive salary plus benefits and Tronc.
• Opportunities for career development within a commercial and ambitious brand.

Experience: Required

Languages: English Advanced

Employment: Full-time

Schedule: Flexible

Starting time: Immediate start!

About Holiday Inn London - Kensington High Street :

Holiday Inn London - Kensington High Street offers stylish rooms, event spaces, a private garden, and a full-service Health Club & Spa, all steps from top London attractions—ideal for business or leisure.