Floor Manager

The Ivy Collection; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exclusive members-only club in London is seeking a passionate Floor Manager to oversee operations in a high-paced environment. You will ensure exceptional service and manage a dynamic team. Ideal candidates have over 2 years of experience, excellent English skills, and a flair for hospitality.

Benefits

Competitive industry pay

50% staff discount

Birthday day off

Extra holiday allowance for length of service

Career development and training

Qualifications

• 2+ years of experience as a Floor Manager.
• Exceptional customer service skills.
• Ability to manage operations in a high-volume environment.

Responsibilities

• Manage floor operations in a fast-paced restaurant.
• Ensure efficient service flow and adherence to standards.
• Provide friendly and professional service.

Skills

Customer service

Team management

Food safety compliance

English proficiency

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The Ivy Private Members' Club is an exclusive, members-only haven in the heart of London, offering a luxurious escape for those who appreciate sophistication. Inspired by the iconic Ivy restaurant, it combines elegance with top-tier service, featuring private dining, a stylish bar, and curated events.

We're searching for a passionate Floor Manager.

This is a great opportunity to join a dynamic and supportive team and become part of something special.

Benefits & rewards

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Floor Manager

• Show confidence in managing floor operations in a fast-paced, high-volume restaurant.
• To ensure the efficient flow of service is met during service periods whilst adhering to our service standards.
• To provide friendly, courteous, and professional service at all times
• To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals.
• Adhere to and uphold all food safety and quality regulations.

About you

• You have 2 year + of experience in this position
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are a real team player
• You are friendly and professional with plenty of charisma and flair

About us

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.