Assistant Customer Service jobs in United Kingdom

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£47,750 OTE £57,300 - Competitive Pension, Family Partnership & much more.

Romford - 40 Hour Contract - Working 5 days a week - Monday - Sunday on a rota'd basis.

Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day? Join Furniture Village - the UK's largest privately-owned independent furniture retailer.

Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman. For over 30 years' we've been manufacturing, selling, delivering and assembling high-end furniture at the best price. At the heart of everything we do is a commitment to getting it right.

Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care.

• Lead our dynamic sales team that are hungry for success.
• Achieve overall store contribution through sales, margin and KPI management.
• Deliver excellent customer service from welcoming customers to managing the rota to resolving queries.
• Coaching and developing a high performance sales team.
• Ensuring the smooth running of the store, stock management, store administration and best practice compliance.
• Communicating clearly and confidently with your team.
• Following health & safety procedures at all times.
• Making a difference every day to the customer experience.

• Competitive package: £47,750 plus up to 20% bonus OTE £57,300
• Work for an award-winning, family-run business
• Annual Family Partnership celebration - recognising YOU! (eligibility for the benefit will begin upon completion of 1 years' service).
• Innovate & Grow: clear career path, full training and personal development opportunities
• Staff discount
• 24/7 medical support, health insurance and Perkbox benefits
• 28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service.

• An inspiring leader, setting high standards and clear expectations.
• Naturally performance driven, bringing energy, commitment and positivity to challenges.
• Demonstrate real business acumen, seeking and acting on opportunities to drive commercial improvements.
• You want to be here, want to do well, and want to be heard.
• A team player with a strong work ethic.
• Reliable, organised and confident in sales and managing a team.
• Comfortable using systems and following processes with confidence in problem solving.
• Proud of your work and passionate about doing things right.

At Furniture Village, we achieve together, and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!