Assistant Customer Service jobs in United Kingdom

Salary : £40,000 base salary per annum (Plus OTE)

Role type : Permanent

Location : Following a period of office-based training and learning the post offers flexible working, but with an expectation to be in the office once a week. Site visits as needed.

Reporting to : Sales Director

You must have a full clean UK driving licence for this role. The company covers all fuel and mileage expenses for site visits

At IMS, we’re more than just a business; we’re a family and friends team with a shared history of collaboration. With offices in Perth and Sheffield, we united our expertise to establish IMS in 1997. Our mission is to provide top‑n‑ot design, installation, commissioning, service, and maintenance of Heat Pumps, Battery and Solar. In 2024, we proudly joined Hometree, a leading UK energy services company, strengthening our position in the renewable energy sector and expanding our ability to deliver exceptional service nationwide. Join us if you’re eager to work with a close‑knit, experienced team, contribute to a pioneer in renewable energy, and be part of a business that combines professional excellence with a warm, inclusive atmosphere.

This is a unique and exciting opportunity to become IMS’s very first dedicated Solar Sales Consultant. IMS is already an established player in renewable energy solutions and is now expanding into residential solar PV.

We’re looking for someone ambitious who can lead the charge, shaping our solar sales strategy, proving the concept, and becoming our in‑house expert for all things solar PV. This role offers the rare chance to directly influence the success and growth of our solar division from the ground up, within the stability of an established renewable energy business backed by Hometree Group.

The Solar Sales Consultant will support IMS’s residential solar PV sales by guiding customers from initial enquiry through to contract agreement. This role involves responding to customer enquiries, designing bespoke solar PV systems, and preparing detailed technical and financial proposals. The consultant engages directly with customers through in‑person site visits, ensuring a professional and customer‑focused experience that drives the growth of IMS’s solar sales operations.

• Sales & Lead Management : Follow up on leads, identify upsell opportunities and close sales.
• Pre‑sales Design : Conduct site assessments, create optimised PV designs, and present tailored solutions to customers, ensuring clarity on benefits, costs, and next steps.
• Collaboration & Coordination : Work closely with surveyors, designers, and project managers to ensure smooth project delivery.
• Reporting & Industry Insight : Prepare sales forecasts, stay up to date with industry developments, and represent the company at relevant events and exhibitions.
• Solution Presentation : Present clear information on energy savings, Return on Investment (ROI), and carbon reduction benefits.
• Industry Knowledge : Keep up to date with solar technology developments, government incentives, and regulations.
• Company Representation : Represent IMS at events, exhibitions, and community sessions as required.

• Sales Experience : At least 2+ years of proven sales experience, preferably within solar or renewable energy industries.
• Technical Knowledge : Good understanding of solar PV systems (training provided if needed).
• IT Skills : Strong IT skills, including experience managing CRM systems and other business IT platforms.
• System Design Skills : Skilled in system design and interpreting survey data.
• Communication : Excellent communication and interpersonal skills.
• Technical Explanation : Ability to explain technical concepts clearly to customers.
• Organisation : Highly organised with strong multitasking abilities.
• Motivation : Self‑motivated and target‑driven.
• Teamwork : Comfortable working independently and in a team.
• Continuous Learning : Commitment to continuous learning and development.
• Professionalism : Customer‑focused and professional.

• Experience with platforms such as Monday.com , Open Solar , Spruce , and simPRO.

• Initial Call : Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
• Skills‑Based Interview : Engage in a detailed discussion about your past experiences with our Head of Sales (1 hr)
• Final Interview : Final interview with IMS Sales Director (1 hr)

• 25 days annual leave (plus bank holidays)
• Company pension
• On‑site parking

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost‑effectively, thereby setting new standards in energy consumption.

Financial Services : Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.

Energy Services : Be part of our extensive network of local installation businesses that equip homeowners with the cutting‑edge, sustainable energy solutions necessary for reaching net‑zero emissions.

Home Services : Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.

• 🏆£85m+ Capital Raised - We’ve raised over £85m to‑date from leading global investors including Legal & General Capital and specialist energy VCs
• 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen).
• 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK
• 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time

At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, the interview process, our conditions of employment, feedback and everything in between.