Assistant Customer Service jobs in United Kingdom

The Global Account Manager serves as the strategic client relationship lead for the client's global meeting and events programme, ensuring exceptional delivery of account management services and commercial value. This role is responsible for developing and executing the strategic business plan, maintaining strong client relationships at all levels, and driving continuous improvement within the programme. As the primary client-facing relationship manager, this position ensures governance, risk mitigation, and performance excellence across the entire programme.

Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don't just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.

• Primary client contact for inquiries and relationship management
• Develop strategic business plans to drive programme milestones
• Deliver progress reports and presentations to stakeholders
• Identify new business opportunities within client's global meetings/events programme

• Prepare and present business reviews with actionable client insights
• Conduct programme risk assessments and develop mitigation strategies
• Manage stakeholder engagement plans and track SLA/KPI performance
• Drive sustainability initiatives and business continuity planning

• Design change management plans to drive year-over-year adoption
• Monitor programme effectiveness and implement improvements
• Optimise supplier partnerships for cost savings
• Develop project timelines and track key milestones

• 5+ years client-facing account management experience, preferably global
• Proven strategic client relationship management in complex, multi-stakeholder environments
• Strong commercial analysis, business development, and planning capabilities
• Advanced Microsoft Office proficiency and account management methodologies
• Experience in programme governance, stakeholder management, and performance reporting
• Industry knowledge of travel, tourism, events, groups & meetings
• Lifesciences background advantageous

• Tertiary level qualification in relevant field
• Professional certifications in account management, client services, or related field preferred

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Groups global presence, spanning 30+ brands in over 20 countries, you will have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry‑renowned social events: Experience our fun, industry‑renowned culture with exciting social events such as monthly awards nights, global conferences, end‑of‑financial‑year balls, and more.
• Active Hour: Prioritise your well‑being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze‑level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company‑matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .