Customer Experience Programme Manager (Temp, 3 days/wk)

ESSENTIAL EMPLOYMENT LTD; Camden Town; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment firm is seeking a Programme Manager to enhance customer experience in a customer experience team. The candidate will be responsible for journey mapping, business improvement plans, and support for the Director with board reports and newsletters. Strong proficiency in Excel and PowerPoint is crucial, as is a background in improving customer experience in the private sector. This temporary role requires three days per week at the Camden office.

Qualifications

• Strong attention to detail necessary.
• Experience in improving customer experience required.
• Prior role as a Business Analyst in a customer-focussed setting preferred.

Responsibilities

• Complete journey mapping and business improvement plans.
• Support the Director with board reports and customer newsletters.
• Enhance customer experience for a strong brand.

Skills

Journey mapping

Business improvement plans

Excel

Powerpoint presentations

Brand awareness

Job description

A leading recruitment firm is seeking a Programme Manager to enhance customer experience in a customer experience team. The candidate will be responsible for journey mapping, business improvement plans, and support for the Director with board reports and newsletters. Strong proficiency in Excel and PowerPoint is crucial, as is a background in improving customer experience in the private sector. This temporary role requires three days per week at the Camden office.