Assistant Customer Service jobs in United Kingdom

We are looking for an energetic and enthusiastic new Jaywinger to join our Client Services Team, supporting the day-to-day delivery of integrated campaigns across the agency.

Our Senior Account Managers are at the heart of our client partnerships. In this role, you’ll help shape and deliver integrated strategies across creative, digital, and media channels, collaborating closely with our in‑house experts across strategy, content, PPC, SEO, Paid Social, and beyond.

We’re looking for a strategic thinker who can confidently manage relationships, lead on briefs, and bring opportunities and campaigns to life with the support of our talented specialists. You’ll need to be organised, proactive, and commercially astute with a natural ability to build trust and foster strong relationships both internally and externally.

You’ll help clients succeed through a full‑funnel approach and contribute to wider account planning and strategic initiatives. Working alongside Client Services, you’ll identify growth opportunities, support creative, digital, and media strategy, and ensure excellence across both day‑to‑day delivery and broader campaign impact.

Sound like your kind of challenge? Then you might be the person we’re looking for.

You’ll be part of one of our client teams, and will report directly to a Group Account Director. You'll also have access to brilliant people across our business—including media performance specialists, data scientists, strategists, creatives, and developers—who’ll support you every step of the way.

Essential skills will include (but not be limited to!):

• 3 – 4 years’ experience minimum in Organic and Paid Media. You will have a strong understanding and proven experience managing integrated media and digital accounts, enabling you to have high level strategic conversations with clients and channel specialists alongside understanding of all aspects of media activity briefing and delivery.
• At least 2 years’ experience working directly on creative, digital, and UX projects. You’ll have a solid understanding of how ideas come to life across channels and experience supporting integrated projects. This will enable you to contribute to high-level conversations with designers, UX specialists, and strategists, as well as confidently brief, manage, and help deliver creative and digital activity.
• This is a proactive role, you won’t be sitting back waiting for briefs. You’ll actively seek out opportunities, tackle challenges head‑on, and bring ideas together across teams to drive stronger outcomes for clients.
• Willingness to get stuck in - supporting all levels within the team, managing day‑to‑day client relationships, and handling digital projects and retained accounts.
• A natural organiser – you’ll be expected to juggle multiple projects, client demands and deadlines on a daily basis – working with the Account Executives and coordinating the support of a talented team internally, to make sure client’s needs are met and expectations exceeded.
• Previous experience working within an integrated agency (or client‑side) - You’ll be used to liaising with media experts, analytics, developers and creatives to get the work done effectively on behalf of your clients. You’ll be pulling together insights, channel strategies, and creative ideas to shape solutions, then sharing campaign ideas and results with both the client and the agency teams.
• You’ll understand the customer journey and impacts that can be made by actions at the right time and through the right channel and you have the capability to efficiently create and articulate a comprehensive integrated client strategy across the entire sales funnel.
• A head for data and an analytical mindset – whether it’s evaluating a spike in a client’s results or understanding the reasons behind a lack of interactions, your naturally inquisitive nature will be spotting potential opportunities to put our data science experts to work.
• Strong evidence of building relationships with clients, suppliers, and colleagues. Our Senior Account Managers are critical to the success of our client/agency relationship and look to strike an amazing balance between client and agency to ensure we provide best in class client service.
• Numerate and financially aware, you’ll have an attention for detail and be the person responsible for ensuring your account’s commercials are all in place, dotting the I’s and crossing the T’s.
• Great people skills – your personality will flex from brainstorming ideas with the internal team, taking briefs from clients and trouble‑shooting the natural glitches and conflicts that occur. Teamwork will be key to deliver the best results for our clients.
• Confident in presenting – be it showcasing a case study to the team or delivering a presentation directly to your client on trends, competitors, or results, you’ll have some PowerPoint wizardry and presentation experience under your belt.
• Ability to handle client feedback, both praise and critique, then effectively manage actions and provide feedback to the internal team whilst managing the client’s expectations on deliverables throughout a project’s process.
• An interest in the bigger picture. Working alongside a number of internal stakeholders to understand the client’s business and strategically help them shape their full funnel approach.

Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa.

With clients spanning Pepsi Max, Hallmark, Jamie Oliver, Curry’s Group, Walkers, Savills and Goodyear we have a real mix and are super proud of the portfolio of 50+ brilliant brands we’ve amassed over the years.

The role is based in our Leeds office, with flexibility around when you come in - we typically aim for three days a week together.

Send a covering letter, CV and anything else you think showcases your talent to Recruitment@jaywing.com
Jaywing is an equal opportunities employer.