Customer Success Manager - Data-Driven SaaS, Hybrid London

Medium; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A fast-growing fintech scale-up in London is seeking an experienced Customer Success Manager to enhance customer engagement and retention. The ideal candidate will lead onboarding processes and build strong relationships with clients, enabling them to realize maximum value from the company's solutions. This role demands strong analytical skills and a data-driven approach to decision-making while collaborating across teams to bridge customer insights and product development. The position offers competitive salary and hybrid work flexibility.

Benefits

Competitive salary

Health and well-being benefits

Personal time off flexibility

Diverse and inclusive work environment

Hybrid working model

Qualifications

• 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment.
• Ownership mindset: Takes initiative, solves problems independently.
• Experience using CS or CRM tools, ideally HubSpot.

Responsibilities

• Lead customer onboarding processes, ensuring swift and successful implementation.
• Serve as the primary point of contact for customers, guiding them through onboarding.
• Use Google Analytics to analyze customer usage patterns and generate insights.

Skills

Customer onboarding

Client relationship management

Analytical skills

Problem solving

Communication

Data-driven decision making

Tools

Google Analytics

HubSpot

Job description

A fast-growing fintech scale-up in London is seeking an experienced Customer Success Manager to enhance customer engagement and retention. The ideal candidate will lead onboarding processes and build strong relationships with clients, enabling them to realize maximum value from the company's solutions. This role demands strong analytical skills and a data-driven approach to decision-making while collaborating across teams to bridge customer insights and product development. The position offers competitive salary and hybrid work flexibility.