Programmatic Account Manager

Samba TV; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global data and advertising solutions company is seeking a Programmatic Account Manager in Greater London. The role focuses on managing EMEA clients, delivering optimal campaign performance, and providing technical support. Responsibilities include client onboarding, strategy recommendations, and identifying growth opportunities. Ideal candidates have 2 to 4 years of experience in customer success or account management, particularly in the ad tech sector. Excellent communication and analytical skills are essential for success.

Qualifications

• 2 to 4 years of experience in customer success, account management, or technical support in ad tech.
• Experience with DSPs and SSPs including campaign setup and monitoring.
• Excellent communication and problem-solving skills.

Responsibilities

• Act as the primary point of contact for EMEA clients including agencies and advertisers.
• Lead platform training and ensure campaign delivery optimization.
• Provide technical support and identify upsell opportunities.

Skills

Customer success

Account management

Technical support

DSP and SSP experience

Analytical skills

Communication skills

Job description

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Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.

Samba TV, now including Semasio's contextual platform, is a global leader in omniscreen advertising solutions. With access to one of the world's most progressive audiences and a comprehensive semantic targeting platform, we empower brands to engage TV viewers across all devices with actionable insights and measurable results.We are looking for a Programmatic Account Manager to support our expanding EMEA client base. This role blends client servicing, media planning, campaign management, and technical support, ideal for a strategic and solutions-oriented professional with experience in programmatic advertising and a passion for helping clients succeed.You'll act as a key point of contact for agencies, advertisers, and platform partners, ensuring campaigns are executed smoothly, clients are enabled on our platforms, and our full product suite is leveraged to drive growth.

WHAT YOU'LL DO:

• Act as the primary point of contact for EMEA clients, including agencies, publishers, and advertisers, building strong long-term strategic relationships
• Lead end-to-end onboarding, platform training, and ongoing enablement on Semasio's Semantic Targeting Platform and the broader programmatic ecosystem
• Review campaign briefs, recommend targeting strategies, build custom segments, and monitor performance to deliver optimisations and ensure successful campaign delivery
• Provide hands-on technical support, troubleshooting issues through the internal ticketing system and partnering with Product and Engineering as needed
• Analyse client usage and engagement data to identify opportunities for increased platform adoption and develop strategic plans and business cases to scale accounts
• Identify and drive upsell and cross-sell opportunities while delivering insights, reports, and regular check-ins to support client growth and retention
• Serve as a strategic advisor by sharing market trends, campaign ideation, and education on ACR and contextual targeting, and by feeding client needs into product roadmap discussions
• Contribute to internal knowledge-sharing and training initiatives to strengthen team capabilities and support cross-functional collaboration.

WHO YOU ARE:

• 2 to 4 years of experience in customer success, account management, or technical support, ideally within the ad tech or programmatic media industry
• Experience with DSPs and SSPs, including hands-on campaign setup, delivery monitoring, and optimisation is preferable
• Strong technical understanding of data, targeting methodologies, and digital advertising platforms
• Excellent communication and client-facing skills, with a proactive, solution-oriented approach
• Comfortable presenting complex technical concepts in an easy-to-understand, value-driven manner
• Experience conducting product training and leading onboarding sessions
• Strong analytical and problem-solving skills with an ability to turn data into insights
• Collaborative team player who thrives in a fast-paced, dynamic environment

Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy For residents of the EU , Samba Inc. is the data controller.