Experienced Administrator - Customer Services

Boxergy Ltd; Newbridge; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen in Schottland sucht nach motivierten Teammitgliedern für die Verwaltung von Solar- und Wärmepumpenprojekten. In dieser spannenden Rolle unterstützen Sie Kunden durch den gesamten Prozess, von der Bearbeitung von Anträgen bis hin zu telefonischen Updates. Sie werden in einem dynamischen Team arbeiten, das Wert auf persönliche Entwicklung und eine positive Arbeitsumgebung legt. Mit umfassender Schulung und Unterstützung wird Ihnen die Möglichkeit geboten, in der schnell wachsenden Branche der erneuerbaren Energien zu wachsen und einen echten Unterschied für die Umwelt zu machen. Wenn Sie eine Leidenschaft für Kundenservice und Organisation haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Kundenbetreuung und starke organisatorische Fähigkeiten.
• Vertrautheit mit Microsoft Excel und Word ist erforderlich.

Responsibilities

• Unterstützung der Kunden während des gesamten Installationsprozesses.
• Bearbeitung von DNO-Anträgen und Beantwortung von Kundenanfragen.

Skills

Kundenorientierung

Aufmerksamkeit für Details

Organisation

Telefonkommunikation

Excel

Word

Job description

Would you like to be part of the fastest growing renewables team in Scotland that provides support, incentives and a positive working environment? Also an option to discuss hybrid working after 3 months in the office, where you will master your role and bond with your colleagues.

Do you want to make a real difference to the environment, all whilst saving our customers real money?

If yes then we have a fantastic opportunity for you to join our amazing Admin Team, with excellent prospects for progression and personal development! We are looking for customer-oriented individuals who have the drive necessary to ensure our customers have the best solar and heat pump journey.

Your role

You’ll be helping customers have a pleasant renewable experience from completing DNO applications, telephone updates on their solar and heat pump installation, answering customer queries and ensuring our customers have the information they need. You must be confident on the telephone, have experience with Excel / Word and have amazing attention to detail, be super organized and go above and beyond to make the customer journey amazing. You will be a great team member whilst working autonomously in a time-sensitive role. Obviously, outstanding work is rewarded as we appreciate this is not a normal admin job. Everything we do affects our customers and we strive to ensure their experience is the best to give them a five-star service.

This is a full time and permanent role where you will be working from the office & home so you can still enjoy lots of social interaction with your team.

About us

Boxergy are the fastest growing renewables installer in Scotland. We install Solar panels, Batteries and Heat Pumps. These technologies cut our customers’ bills and their carbon emissions.

Don’t worry if you have never worked in renewables we will give you comprehensive training and support. We will also support you after your induction, as we continue to provide full development through all stages of your career.

We will provide you with amazing support and genuine incentives.