Customer Service Manager

BM Stores; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in Hedge End, Southampton, is seeking a Customer Service Manager. You will oversee the checkout area, ensuring outstanding customer service while managing a team. Ideal candidates should have experience in a fast-paced environment and strong leadership qualities. This role offers job stability and opportunities for career progression within the company.

Benefits

10% store discount

On the job training

Employee benefits portal

Wellbeing support

Qualifications

• Experience in a fast-paced retail or hospitality environment.
• Ability to drive the team to deliver great customer service.
• Flexible and can-do attitude.

Responsibilities

• Oversee cash office and checkout area.
• Drive team to provide excellent service.
• Ensure compliance with stock control procedures.

Skills

Managing a small to medium sized team

Strong numerical skills

Problem solving skills

Customer service skills

Flexible approach

Job description

Overview

CUSTOMER SERVICE MANAGER - HEDGE END

Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service?

Well, look no further...

We are currently recruiting for a Customer Service Manager to join our store team in Hedge End Retail Park, Southampton!

This is a full time role and being flexible with your working pattern will be essential.

About the Role

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.

You will also:

• Drive your team to deliver personable, polite and prompt service in the checkout area
• Act as a role model, displaying exceptional service to our customers
• Be highly visible and approachable to customers and your colleagues
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
• Ensure compliance of company stock control procedures within the appropriate timelines
• Ensure company property, cash and stock are secure at all times
• Play a vital part in continuing to make our stores a fun place to work!

This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond. If you\'re looking to progress in your career, this could be the perfect opportunity for you!

About You

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that applicants have the following:

• Experience of managing a small to medium sized team, in a fast-paced retail or hospitality environment
• Strong numerical and problem solving skills
• A flexible approach and a 'can do' attitude
• Great customer service skills, and the ability to drive your team to deliver amazing service too
• The ability to think on your feet

Why B&M?

B&M aren\'t just any retailer. We\'re one of the fastest growing in the UK, with over 750 stores and an exciting plan for more new openings this year! Joining B&M means you can be part of an amazing journey. But it\'s not just our rapid expansion that sets us apart; it\'s our ongoing commitment to our people. Our growth is huge and is showing no signs of slowing down... there\'s never been a better time to join the team!

What We Offer

• Job stability and a clear path for your career progression and internal development
• Amazing on the job training
• 10% store discount across all B&M & Heron Foods stores, with regular double discount events
• Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
• Wellbeing support & guidance through our Employee Assistance Programme
• A stable & permanent 40 hour contract

Ready to join the B&M journey and excel your career? Submit your application today!

Our roles can fill up quickly, so at times we may need to close vacancies early. We would recommend submitting your interest as soon as possible to avoid any disappointment.

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.