Jobs in Tours, France

Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.

Support customers in case of truck breakdowns (flat tire, engine failure, etc.) by creating appropriate cases in the CRM system after identifying the customer vehicle location and verifying GOP coverage.

If the problem cannot be resolved over the phone, contact the nearest dealer or technician for assistance.

De-escalate concerns by proposing solutions within set parameters or referring to 2nd/3rd parties.

Answer questions about customer service, technical and product concerns, and general corporate matters.

Strive for client retention and loyalty, aiming for a positive response to customer inquiries.

Answer and assist with incoming calls/emails from clients related to products, sales, service, corporate information, appointments, etc.

Maintain a customer relationship database and follow up on customer contacts.

• Excellent command of French
• Good communication skills in English
• A high school diploma or its equivalent
• Basic awareness of automotive roadside assistance procedures
• Work experience with knowledge management systems and information research
• Professional expertise with ticketing and roadside assistance is preferred
• Previous experience working in a contact center or managing mail is preferred

• Relocation support to Greece, including flight tickets, hotel accommodation, and house searching assistance (at no cost to you)
• Competitive monthly salary plus 2 extra salaries per year
• Health care benefits and various discounts
• Full training by certified instructors
• Opportunities for professional growth and development
• Free online Greek language courses
• State-of-the-art premises with relaxing break areas

Acting, Anti Money Laundering, Electrical Designing, Marketing & Promotions, DSP, Immigration

Employment Type : Full Time

Experience : Years

Vacancy : 1