Transportation Customer Experts - French - Remote in Athens

Dila Recruitment; Paris; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Dila Recruitment recherche un agent d'assistance à la clientèle pour gérer les demandes et plaintes liées aux camions et bus. Le candidat idéal doit avoir un excellent niveau de français, de bonnes compétences en communication en anglais, et une expérience en centre d'appels est souhaitée. Nous offrons un soutien à la relocalisation en Grèce et un salaire compétitif ainsi que des avantages sociaux intéressants.

Prestations

Soutien à la relocalisation en Grèce

Avantages de soins de santé

Formation gratuite

Cours de grec en ligne gratuits

Locaux modernes avec espaces de détente

Qualifications

• Excellente maîtrise du français.
• Bonne communication en anglais.
• Connaissance de l'assistance routière automobile est un plus.

Responsabilités

• Gérer les demandes et plaintes liées aux camions et bus.
• Assurer le suivi des clients en cas de dépannage et maintenir la base de données client.
• Dé-escalader les préoccupations par des solutions positives.

Connaissances

Communication

Gestion de la relation client

Résolution de problèmes

Compétences en langues

Formation

Diplôme de lycée ou équivalent

Description du poste

Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.

Support customers in case of truck breakdowns (flat tire, engine failure, etc.) by creating appropriate cases in the CRM system after identifying the customer vehicle location and verifying GOP coverage.

If the problem cannot be resolved over the phone, contact the nearest dealer or technician for assistance.

De-escalate concerns by proposing solutions within set parameters or referring to 2nd/3rd parties.

Answer questions about customer service, technical and product concerns, and general corporate matters.

Strive for client retention and loyalty, aiming for a positive response to customer inquiries.

Answer and assist with incoming calls/emails from clients related to products, sales, service, corporate information, appointments, etc.

Maintain a customer relationship database and follow up on customer contacts.

What you will bring

• Excellent command of French
• Good communication skills in English
• A high school diploma or its equivalent
• Basic awareness of automotive roadside assistance procedures
• Work experience with knowledge management systems and information research
• Professional expertise with ticketing and roadside assistance is preferred
• Previous experience working in a contact center or managing mail is preferred

What we offer

• Relocation support to Greece, including flight tickets, hotel accommodation, and house searching assistance (at no cost to you)
• Competitive monthly salary plus 2 extra salaries per year
• Health care benefits and various discounts
• Full training by certified instructors
• Opportunities for professional growth and development
• Free online Greek language courses
• State-of-the-art premises with relaxing break areas

Key Skills

Acting, Anti Money Laundering, Electrical Designing, Marketing & Promotions, DSP, Immigration

Employment Type : Full Time

Experience : Years

Vacancy : 1