Customer Expert for Leader in Photography and Imaging - French - Remote Athens

Dila Recruitment; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Dila Recruitment recherche un Customer Expert pour rejoindre leur équipe dynamique. Vous serez responsable de la communication avec les clients et de la gestion des demandes d'assistance. Le poste offre un soutien complet à la relocalisation en Grèce ainsi que des opportunités de développement professionnel, avec un environnement de travail agréable et moderne.

Prestations

Soutien à la relocalisation (billet d'avion, hébergement)

Salaire compétitif + 2 salaires supplémentaires par an

Avantages de santé et réductions diverses

Formation complète par des instructeurs certifiés

Opportunités de croissance professionnelle

Cours de langue grecque en ligne gratuits

Locaux modernes avec espaces de détente

Qualifications

• Compétences écrites et verbales solides en français.
• Compétences de communication en anglais.
• Esprit d'équipe et ouverture à l'apprentissage.

Responsabilités

• Communiquer avec les clients par téléphone, chat et e-mail.
• Assurer un suivi efficace des cas jusqu'à leur résolution.
• Répondre aux demandes des clients et résoudre les problèmes techniques.

Connaissances

Compétences écrites et verbales en français

Compétences en communication en anglais

Tech savviness

Pensée axée sur les solutions

Empathie

Attitude positive

Description du poste

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Expert

Employment type : Full-time

What you will do :

Depending on the team that successful candidates will join, responsibilities vary :

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Answer customers’ inquiries and troubleshoot or escalate technical issues that they face
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!

What you will bring :

• Strong written and verbal skills in French
• Good communication skills in English
• Tech savviness
• Solution driven out of the box thinking
• An empathetic soul with the communication skills that match
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas