Postes à Reims, France

ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class social media expertise, helping our clients bring their brand stories to life. You can become part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one.

Our mission is to remind the world that there are humans behind brands. This applies not only to our clients and social media communities but also to our workplace. Our culture is built on collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We support a progressive culture where you can feel at home, enjoy equal opportunities, and grow with us. At ICUC, we achieve things together, as a team.

We are looking for experienced Social Media Content Specialists available to work a combination of shifts, including days (7AM to 3PM CEST), evenings (3PM to 11PM CEST), throughout the week and on weekends, to join our growing team.

• Review, monitor, moderate, and respond to comments posted on our clients’ social channels (Facebook, Instagram, etc.) on behalf of our clients, using their unique brand voice.
• Craft creative written content to encourage participation and increase engagement across our clients’ social channels.
• Provide our clients’ audience with an excellent experience through their social channels.
• Escalate issues, observations, opportunities, and insights through the relevant channels.
• Understand our clients’ social media strategy, tone-of-voice, and brand guidelines to communicate with their audience effectively.
• Ensure the online community's safety policies and brand guidelines are being followed by all members.

• Native fluency in British English. Fluency (C2 proficiency) in additional languages is an asset.
• Exceptional written communication skills (spelling, grammar, syntax, etc.) in British English.
• Open and flexible availability, with no limitations, to work a combination of shifts throughout the week and on weekends.
• Professional experience moderating and engaging across all social media platforms.
• Experience writing, editing, and creating engaging content in the social media space, following brand voice and guidelines.
• The ability to tailor your tone and voice to match each customer.
• Knowledge of, experience with, and a genuine interest in content moderation across multiple industries.
• Reliable high-speed internet with no data restrictions.
• An active Facebook account.

The hourly pay range for this position is $15 - $17 USD. Actual pay will depend on factors like location, experience, knowledge, and skills.

We value diverse perspectives and backgrounds, fostering a creative and inclusive work environment. We are committed to accessibility and encourage candidates of all ability levels to apply. If you need accommodations during the application or interview process, please contact us to discuss your needs.

ICUC thanks all applicants; only those selected for next steps will be contacted.