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French Customer Support - Remote from Greece
Job summary
A recruitment agency is looking for customer support professionals to assist clients via phone, chat, and email in Lille, France. Candidates must be fluent in French and have strong communication and troubleshooting skills. The role includes relocation support, competitive salary, and growth opportunities within a modern working environment.
Benefits
Qualifications
- Fluency in French is essential.
- Intermediate English to communicate effectively.
- Experience in customer support is advantageous.
Responsibilities
- Communicate with customers via various channels.
- Track and follow cases for efficient resolution.
- Maintain high customer satisfaction.
Skills
We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage / secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
- Fluency in French
- Intermediate English
- Familiarity with iOS and / or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
- Relocation support : Flights, accommodation & housing assistance, all at no cost to you
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts .
- Full training by certified instructors on products and customer service techniques.
- Professional growth and development opportunities.
- Special events, community involvement, and social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises, providing a great working environment with relaxing break areas.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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