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Cruise & Vacation Specialist
Job summary
A remote travel agency is seeking a knowledgeable Cruise & Vacation Specialist to help clients plan their travel. This position offers flexible scheduling and the chance to work from anywhere while delivering exceptional service. Ideal candidates should have a passion for travel, excellent communication skills, and experience in the travel industry. Enjoy exclusive perks and a collaborative team environment while growing your career remotely.
Benefits
Qualifications
- Experience or interest in cruises and leisure travel preferred.
- Excellent communication and customer service skills.
- Comfortable working independently in a remote setting.
Responsibilities
- Engage with clients to understand their preferences and needs.
- Create customized cruise packages and manage bookings.
- Provide ongoing support for clients throughout their travel.
Skills
We are seeking a knowledgeable and customer-focused Cruise & Vacation Specialist to join our remote travel team. In this role, you will help clients plan, book, and enjoy unforgettable cruise vacations and leisure travel experiences. If you have a passion for cruises, travel expertise, and love delivering exceptional service from anywhere, this position offers a rewarding opportunity to grow your career remotely.
- Client Consultation: Engage with clients via phone, email, or video to understand their cruise and vacation preferences, budgets, and special needs.
- Tailored Itinerary Planning: Create customized cruise and vacation packages that include stateroom selection, shore excursions, transfers, and pre / post-cruise accommodations.
- Booking Management: Handle all cruise and travel reservations using supplier platforms and booking systems.
- Customer Support: Provide ongoing support before, during, and after travel, addressing questions, changes, and any travel-related issues.
- Promote Upgrades & Add-Ons: Recommend cabin upgrades, travel insurance, dining packages, and excursions to enhance client experiences and increase revenue.
- Stay Current: Keep informed about cruise lines’ policies, promotions, new itineraries, and travel advisories.
- Recordkeeping: Maintain accurate client records, payments, and booking confirmations.
- Relationship Building: Develop lasting client relationships to encourage repeat bookings and referrals.
- Experience or strong interest in cruises and leisure travel is preferred.
- Excellent communication and customer service skills.
- Detail-oriented with strong organizational abilities.
- Comfortable working independently in a remote setting.
- Proficient with travel booking systems or eager to learn.
- Passion for travel and delivering memorable client experiences.
- Bilingual skills are a plus but not required.
- 100% remote position with flexible scheduling.
- Access to exclusive cruise discounts and industry perks.
- Comprehensive training and ongoing support.
- Collaborative team environment focused on growth.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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