Jobs in Le Mans, Malaysia

We are actively looking for the next Customer Onboarding & Engagement Manager to join our Customer Experience team. Purchasely is a fast-growing, European tech company offering the world's most powerful no-code In-App Experience technology. As we grow, we seek an Onboarding & Engagement Manager to help our clients succeed — from technical implementation to long-term adoption.

You will play a central role in the customer journey, supporting our Signature clients through onboarding, ongoing engagement, and driving product adoption.

• Provide proactive support during technical implementation and production go-live
• Provide timely and efficient support
• Create and update resources to support the adoption of new features

• At least 3+ years of Customer Support / Product experience in the tech and/or SaaS industries
• Solid understanding of technical environments (APIs, SDKs, mobile app integration)
• Comfortable communicating with technical and non-technical stakeholders in English (written and spoken)
• Analytical mindset — able to interpret usage data to spot trends and define corrective actions
• Engineer Bachelor’s Degree or equivalent years' of experience

Additional benefits include flexible remote policy, state-of-the-art tools, excellent healthcare insurance, and country-specific commuter and food & beverage benefits.