Cybersecurite jobs in France
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Atos SE
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Wibx
Client Service Representative (French + English)
Job summary
Une entreprise leader dans le secteur des services juridiques et numériques recherche un(e) Customer Success pour rejoindre son équipe à Valbonne. Le candidat idéal doit être bilingue en français et en anglais, avoir une solide expérience du service client et être prêt à aider les clients à gérer leurs actifs numériques. CSC offre un environnement de travail hybride avec des opportunités de croissance professionnelle et une culture d'entreprise diversifiée.
Benefits
Qualifications
- Bilingue en français et en anglais (écrit et parlé).
- Expérience dans un rôle axé sur le client ou un environnement de service.
- Excellentes compétences en communication, tant verbales qu'écrites.
Responsibilities
- Répondre aux demandes des clients via chat, téléphone et e-mail.
- Aider les clients à gérer des portefeuilles de noms de domaine et des actifs numériques.
- Résoudre les problèmes liés aux noms de domaine et à la facturation.
Skills
Tools
Customer Success
Location: Sophia Antipolis, France
Work Model: Hybrid (3 days in-office)
Level: Junior
Industry: Fintech | Legal Tech | Cybersecurity | Software | Financial Services
Schedule: Full-time, Monday to Friday
CSC is a global leader delivering business, legal, tax, and digital brand services to companies worldwide. With a presence in over 140 jurisdictions and 8,000+ employees, CSC supports the infrastructure behind business success on a global scale.
You will serve as a primary point of contact for B2B clients, assisting with their internet products and digital assets. Your mission is to provide outstanding client service by responding to inquiries, troubleshooting, managing domain portfolios, and maintaining strong client relationships.
- Respond promptly and accurately to client inquiries via chat, phone, and email
- Assist clients in managing portfolios of domain names and digital assets to protect their global internet brands
- Troubleshoot and resolve client issues related to domain names, DNS, digital certificates, billing, and technical problems
- Build and nurture client relationships by understanding their unique needs
- Identify and escalate complex issues to internal teams, ensuring timely resolution
- Stay informed about CSC’s services, industry trends, and product updates to act as a trusted client advisor
- Support internal teams with client brand launches, projects, and problem-solving
- Fluent in both French and English (written and spoken)
- Experience in a customer-focused role or environment
- Excellent communication skills, both verbal and written
- Strong critical thinking and solution-oriented mindset
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Ability to quickly learn and adapt to new technologies
- Strong organizational skills with the ability to prioritize tasks under pressure
- Tenacious and agile in balancing varying priorities
- Hybrid work flexibility and a supportive, diverse workplace culture
- Professional growth with training, mentorship, and career advancement opportunities
- Competitive benefits including bonuses, tuition reimbursement, and referral incentives
- Work alongside smart, dedicated colleagues at a company voted a Top Workplace every year since 2006
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.