D2C Fraud Manager

Groupe SEB; Écully; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading French company is seeking a D2C Fraud Manager to oversee fraud management within the Direct-to-Consumer business. Responsibilities include implementing preventive measures, conducting data analysis, and collaborating with various teams to mitigate fraud. Candidates should have a Master’s Degree and at least 10 years of relevant experience, particularly in retail or e-commerce. The role offers hybrid work options and various employee benefits.

Prestations

2 days' teleworking per week

Vacation bonuses

Profit-sharing

13th month salary

CSE benefits

Qualifications

• 10+ years of experience in retail or e-commerce industry.
• Experience with Direct-to-Consumer (D2C) anti-fraud systems.
• Understanding of regional business practices and legal environments.

Responsabilités

• Implement preventive measures against fraud.
• Analyze trends and assess fraud prevention effectiveness.
• Conduct risk assessments and provide training for relevant teams.

Connaissances

Data analysis

Fraud prevention

Communication skills

Business-minded approach

Formation

Master’s Degree in Marketing, Business, or Technology

Description du poste

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We are looking for a D2C Fraud Manager who will support the profitability of the Direct-to-Consumer (D2C) business by designing and implementing a fraud management system within our D2C network, and by managing fraud mitigation operations in Europe.

What we will achieve together:

You will manage D2C fraud by:

• Implementing regularly preventive measures against fraud
• Tooling D2C teams with dashboards & software to monitor, automate fraud detection
• Mobilizing all the D2C P&L owners to reduce this value leakage
• Fixing cases of fraud with all stakeholders across the organization

Your main responsibilities:

Worldwide: Animating an on-the-edge practice

• Stay updated on emerging fraud trends and technologies, regularly assess the effectiveness of fraud prevention strategies, and act as the product owner for IT tool developments, including dashboards and anti-fraud systems.
• Collaborate with markets to build relevant contingency measures and serve as the main contact for market-related D2C fraud issues.

EU Regional Hub: Operational fraud management

• Perform advanced data analysis and monitoring, lead incident response and investigations, and coordinate operational teams such as D2C Leads, CSS managers, IT web & Cyber, Treasury, EU Supply, and Legal.
• Conduct regular and comprehensive risk assessments to identify vulnerabilities and provide ongoing training for users and relevant teams.

Establishing a Fraud Culture & Anti-Fraud tools

• Create anti-fraud policies and analysis frameworks, define crisis escalation processes and contingency planning, and establish fraud indicators.
• Integrate data lakes and D2C dashboards to enhance anti-fraud capabilities.

A Master’s Degree in Marketing, Business, or Technology is required, with a background in Cybersecurity, Fraud, or Online Payment being a plus but not mandatory.

You have at least 10 years of experience in the retail or e-commerce industry. This includes experience in deploying Direct-to-Consumer (D2C) anti-fraud systems and exposure to both global and local market dynamics.

Understanding the nuances of different regional business practices, legal environments, and consumer behavior is essential. A proven track record in developing and implementing effective fraud prevention strategies and systems is necessary.

You are recognized as business-minded, solution-oriented, and you possess strong communication skills.

Join a French international Group driven by:

- Values: entrepreneurial drive, passion for innovation, professionalism, Group spirit and respect for people, with concrete commitments to citizenship and sustainable innovation,

- Support for employees: 1 in 2 positions is filled internally!

- Benefits for all: QVT agreements including 2 days' teleworking per week, vacation bonuses, profit-sharing, 13th month, CSE...