Client Service Representative (French + English)

CSC; Valbonne; Hybride; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Une entreprise leader dans le secteur des services juridiques et numériques recherche un(e) Customer Success pour rejoindre son équipe à Valbonne. Le candidat idéal doit être bilingue en français et en anglais, avoir une solide expérience du service client et être prêt à aider les clients à gérer leurs actifs numériques. CSC offre un environnement de travail hybride avec des opportunités de croissance professionnelle et une culture d'entreprise diversifiée.

Prestations

Flexibilité de travail hybride

Avantages compétitifs incluant des primes

Opportunités de formation et de mentorat

Qualifications

• Bilingue en français et en anglais (écrit et parlé).
• Expérience dans un rôle axé sur le client ou un environnement de service.
• Excellentes compétences en communication, tant verbales qu'écrites.

Responsabilités

• Répondre aux demandes des clients via chat, téléphone et e-mail.
• Aider les clients à gérer des portefeuilles de noms de domaine et des actifs numériques.
• Résoudre les problèmes liés aux noms de domaine et à la facturation.

Connaissances

Communication

Pensée critique

Organisation

Adaptabilité

Bilingue Français/Anglais

Outils

Microsoft Office

Description du poste

Customer Success

Job Description

Location: Sophia Antipolis, France

Work Model: Hybrid (3 days in-office)

Level: Junior

Industry: Fintech | Legal Tech | Cybersecurity | Software | Financial Services

Schedule: Full-time, Monday to Friday

Company Overview:

CSC is a global leader delivering business, legal, tax, and digital brand services to companies worldwide. With a presence in over 140 jurisdictions and 8,000+ employees, CSC supports the infrastructure behind business success on a global scale.

Role Overview:

You will serve as a primary point of contact for B2B clients, assisting with their internet products and digital assets. Your mission is to provide outstanding client service by responding to inquiries, troubleshooting, managing domain portfolios, and maintaining strong client relationships.

Key Responsibilities:

• Respond promptly and accurately to client inquiries via chat, phone, and email
• Assist clients in managing portfolios of domain names and digital assets to protect their global internet brands
• Troubleshoot and resolve client issues related to domain names, DNS, digital certificates, billing, and technical problems
• Build and nurture client relationships by understanding their unique needs
• Identify and escalate complex issues to internal teams, ensuring timely resolution
• Stay informed about CSC’s services, industry trends, and product updates to act as a trusted client advisor
• Support internal teams with client brand launches, projects, and problem-solving

Qualifications & Skills:

• Fluent in both French and English (written and spoken)
• Experience in a customer-focused role or environment
• Excellent communication skills, both verbal and written
• Strong critical thinking and solution-oriented mindset
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Ability to quickly learn and adapt to new technologies
• Strong organizational skills with the ability to prioritize tasks under pressure
• Tenacious and agile in balancing varying priorities

Why CSC?

• Hybrid work flexibility and a supportive, diverse workplace culture
• Professional growth with training, mentorship, and career advancement opportunities
• Competitive benefits including bonuses, tuition reimbursement, and referral incentives
• Work alongside smart, dedicated colleagues at a company voted a Top Workplace every year since 2006

Bilingual Sr. Customer Success Engineer (French/English)

Lead Technical Account Manager (SC Cleared)

Program Manager – Community & Open Ecosystem

Client Service Representative – Call Center