Support Engineer

Decathlon Master Account; Lille; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading sports retail company located in Lille is seeking an IT Responsible to support IT systems and infrastructure. This role involves providing second level support, maintaining network and IT hardware, and collaborating with local and United IT teams. Candidates should have a Bachelor's degree in Computer Science and relevant experience. The company offers a hybrid work model, benefits for sports enthusiasts, and support for career development opportunities.

Prestations

Flexible working hours

Free and discounted sports opportunities

Yearly Profit Sharing

Anniversary gift package

Qualifications

• Minimum 2-3 years of relevant job experience.
• Good technical skills related to networking and server administration.
• Ability to work independently and in a team.

Responsabilités

• Provide second level technical support to end-users.
• Manage and maintain local network infrastructure.
• Implement security policies to protect IT systems.

Connaissances

Troubleshooting hardware issues

Network administration

Desktop support

Problem-solving

Communication skills

Formation

Bachelor's degree in Computer Science

Outils

Microsoft Office

Windows

Linux

Description du poste

The local IT Responsible, is a key member of the local IT team, responsible for providing technical support and ensuring the smooth operation of IT systems and infrastructure within a specific region or country. You will be responsible for maintaining the hardware, software, and network infrastructure while supporting store and service employees in their IT needs, ensuring smooth daily operations in a fast-paced retail environment.

Working closely with the United IT teams and local stakeholders to deliver efficient and effective IT solutions that support the business objectives of the company.

Te feladatod lesz :

Provide second level technical support to end-users, including troubleshooting hardware, software, and network issues. Maintain and update local IT systems and infrastructure. Install and configure new hardware and software as needed

Manage and maintain local network infrastructure, including routers, switches, and firewalls. Monitor network performance and troubleshoot connectivity issues

Implement and enforce security policies and procedures to protect IT systems and data. Conduct regular security audits and vulnerability assessments

Coordinate and support local IT projects, including system upgrades, implementations, and migrations. Deployment of new solutions.

Manage relationships with local IT vendors and service providers. Negotiate contracts and ensure compliance in general and compliance with service level agreements

Provide regular reports on the status of local IT operations and projects

Collaborate with United IT teams and local stakeholders to ensure alignment with company objectives

Köztünk a helyed :

Bachelor's degree in Computer Science, Information Technology, or a related field

Relevant job experience min. 2-3 years

Good technical skills, including knowledge of networking, server administration, and desktop support

Experience with common IT systems and software (e.g., Microsoft Office, Windows, Linux)

Excellent problem-solving and troubleshooting abilities

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Ezt biztosítsuk neked :

You benefit from flexible working hours and hybrid work 51% in the office / month

With our support and trust, we give you the opportunity to achieve your individual career path with the help of our training system and by expanding your scope of responsibilities

Free and discounted sports opportunities nationwide. Free use of sports equipment and possibility to borrow sports products

Yearly Profit Sharing and Opportunity to invest in Decathlon shares

You would like to work in a diverse and inclusive team where you can be yourself

We supply the essential smartphone, laptop, and internet connectivity for your work

Anniversary gift package after 5, 10, 15, 20 years